Manager, Collections

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Collections based in the United States.

This role will lead the day-to-day operations of supplier commission revenue and collections across hotel and rental car partnerships. You will manage a team of collections specialists while owning invoicing, cash application, reconciliation, and recovery processes. The position combines hands-on financial operations leadership with a strong focus on accuracy, cash flow optimization, and operational excellence. You will work closely with Accounting, Finance, Supply, Accounts Receivable, Reconciliation, and other cross-functional teams to ensure commission revenue is captured accurately and efficiently. You will also build strong relationships with external hotel and supplier partners to resolve discrepancies and outstanding payments. As the business scales, your process improvements, reporting, and automation initiatives will help reduce revenue leakage and create more scalable collection operations.

Accountabilities:

• Lead, coach, and develop a team of commission collections specialists by setting clear objectives, monitoring KPIs, maintaining accountability, and supporting ongoing performance and career development.
• Oversee the end-to-end invoicing, collections, and reconciliation processes for hotel and supplier commission activity, ensuring transactions are accurate, complete, and processed on schedule throughout the monthly cycle.
• Partner with the Accounts Receivable function to ensure commission cash receipts are posted accurately and promptly to the General Ledger and that AR Aging reports are consistently maintained and reviewed.
• Perform and coordinate post-invoice reconciliations across high-volume commission and incentive payment datasets, identifying discrepancies, validating completeness, and managing invoice adjustments and credits.
• Identify and implement improvements across invoicing, cash application, reconciliation, and reporting workflows, including automation opportunities that reduce manual effort and improve collection and recovery rates.
• Collaborate with Accounting, Finance, Sales, Accounts Receivable, Reconciliation, Groups Contracting, Data Analytics, Member Support, and Supply teams to maintain accurate commission and incentive revenue and investigate month-over-month fluctuations.
• Communicate directly with hotel and supplier representatives to resolve discrepancies, follow up on outstanding balances, and maintain productive working relationships with external partners.
• Manage third-party tools and operational processes supporting hotel invoicing and payment activities, ensuring systems and workflows remain effective as business volumes grow.
• Track and report key operational and financial metrics, including collection rates, dispute rates, DSO, and aging, while identifying and escalating risks that could contribute to revenue leakage.
• Contribute to ad-hoc projects and cross-functional initiatives that support evolving business and operational priorities.

Requirements:

• Bring 8+ years of experience in commission collections, accounts receivable, financial operations, or a related function, including at least 5 years of direct people management experience.
• Experience in the hotel, travel supplier, or related industry is advantageous, particularly where it involves complex commission, invoicing, or partner payment processes.
• Demonstrate strong financial acumen and a solid understanding of accounts receivable, cash application, reconciliation, and General Ledger processes; an Accounting or Finance degree is preferred.
• Be a strong communicator who can collaborate effectively with internal stakeholders while also managing conversations and issue resolution with external hotel and supplier contacts.
• Have experience working with ERP systems, with NetSuite preferred and Salesforce experience considered a plus.
• Demonstrate advanced proficiency in Excel and Google Sheets, along with strong working knowledge of Microsoft Office and Google Workspace.
• Be highly detail-oriented and organized, with the ability to manage competing priorities, maintain accuracy, and deliver consistently throughout a monthly close cycle.
• Bring a continuous improvement mindset and the ability to identify operational inefficiencies, evaluate automation opportunities, and implement scalable solutions.

Benefits:

• Base salary range of $83,000-$115,000 USD, with compensation determined based on factors including experience, expertise, and location.
• Equity for all employees, with some roles also eligible for annual bonuses or commissions depending on the position.
• A competitive overall compensation package designed around the scope of the role and individual experience.
• Benefits and perks are available as part of the broader employee package, with offerings varying according to employment type and location.
• A hybrid-hub work model designed to provide flexibility, with support and resources available whether the role is performed from an office or fully remotely.
• Opportunities to work in a fast-growing travel technology environment with significant ownership and exposure to financial operations, supplier relationships, and cross-functional initiatives.