Mortgage Product Development Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mortgage Product Development Manager based in the United States.

This is a high-ownership opportunity to shape and manage a differentiated mortgage product portfolio within a fast-moving fintech environment.

You will own lender relationships, product development, onboarding, administration, and the internal knowledge systems that enable loan officers to work independently.

A major focus will be maintaining a comprehensive product knowledge base so complex lending scenarios can be understood and executed with confidence.

You’ll evaluate new lender partnerships, negotiate key relationships, resolve complex loan issues, and turn operational learnings into scalable processes.

Working directly with executive leadership, you’ll have significant visibility and influence over lender strategy, product breadth, profitability, and risk.

This is a hands-on individual contributor role suited to an experienced mortgage professional who prefers ownership and execution over delegation.

Your work will directly contribute to expanding renovation lending capabilities and helping originators deliver better financing solutions to homeowners.

Accountabilities

• Own and continuously improve the internal lender and product knowledge base, ensuring guidelines, overlays, pricing, programs, and processes remain accurate, current, searchable, and actionable for loan officers.
• Track lender-specific requirements against agency and investor baselines, manage guideline changes, communicate relevant updates, and identify pipeline loans potentially affected by changes.
• Capture lessons from completed loans, including unique structures, exceptions, approvals, and successful approaches, and incorporate those insights into the knowledge base so organizational expertise is continuously strengthened.
• Evaluate potential lender partnerships by assessing business cases, product overlap, portfolio gaps, strategic value, and recommendations for executive leadership.
• Lead new lender onboarding from application and portal setup through product and process analysis, system integration, internal training, and launch communications.
• Develop training materials and product resources for new lenders and collaborate with Marketing on lender-specific collateral, rate sheets, comparison tools, and other enablement materials.
• Maintain lender portals and administrative requirements, including loan officer credentials, entity assignments, licensed addresses, and related account information.
• Lead annual lender renewals, pricing discussions, contract tracking, and relationship offboarding or termination processes when required.
• Serve as the internal escalation point for difficult loan scenarios, pricing exceptions, underwriting issues, and other matters requiring intervention from lender partners.
• Develop and maintain leadership reporting and dashboards covering lender volume, profitability, margin, concentration risk, and other key performance indicators.
• Build and maintain a lender strategy roadmap identifying relationships to expand, consolidate, or sunset based on business performance and strategic priorities.
• Conduct periodic business reviews with key lender partners and maintain strong, productive relationships across the lending ecosystem.

Requirements

• 8+ years of mortgage industry experience, with meaningful experience in product development, product management, underwriting, secondary marketing, capital markets, or closely related functions.
• Deep product knowledge across agency, non-agency, home equity, and renovation lending, including construction-to-permanent, HomeStyle, CHOICERenovation, or ARV-based products.
• Proven experience managing investor, correspondent, or wholesale lender relationships; credit union channel experience is strongly valued.
• Strong loan scenario and underwriting expertise, with the ability to analyze complex files and determine appropriate loan structures and potential solutions.
• Excellent writing skills, with the ability to create clear lender guides, product documentation, loan officer communications, training materials, and marketing content.
• Demonstrated ability to operate independently, take ownership of complex work, and execute directly rather than relying primarily on delegation.
• Strong analytical, organizational, problem-solving, and decision-making skills, with the ability to manage multiple lender relationships and priorities simultaneously.
• Technology savvy and comfortable learning new software platforms, workflows, and AI-enabled tools quickly.
• Strong communication and relationship-building skills, with the ability to collaborate effectively with executives, loan officers, underwriters, legal teams, marketing, and external lending partners.
• Credit union channel experience is a plus.
• Experience working directly with mortgage origination teams or a strong understanding of sales and loan origination is preferred.
• Experience building or operating a loan scenario or product help desk is advantageous.
• Experience serving as a broker of record or lender point of contact for a mortgage company is a plus.
• Familiarity with Salesforce, loan origination systems, point-of-sale platforms, and pricing and eligibility engines is preferred.

Benefits

• Competitive cash and equity compensation.
• Health, retirement, and other applicable benefits.
• Flexible vacation policy.
• Remote-first work environment with flexibility across time zones.
• High level of ownership and direct visibility with executive leadership.
• Opportunity to influence lender strategy, mortgage product development, and business growth.
• Hands-on role within a technology-driven environment focused on modernizing renovation lending.
• Collaborative culture that values diverse backgrounds, experiences, and perspectives.
• Opportunity to contribute to financing solutions designed to make home renovation more accessible to homeowners.