Patient Access Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Access Supervisor based in the United States.

This role leads the day-to-day operations of a patient access and pre-access team within a healthcare revenue cycle environment.

You will oversee registration, scheduling, verification, and front-end collection activities while ensuring efficient and compliant workflows.

The position combines people leadership, performance management, operational analysis, and hands-on problem solving.

You will use KPIs and reporting to improve productivity, reduce wait times and overtime, and strengthen financial performance.

As a coach and resource for staff, you will support onboarding, training, development, and service excellence.

You will also collaborate with clients and cross-functional teams to improve processes and resolve complex operational challenges.

This is a remote opportunity with the flexibility of working from home, alongside travel to client or corporate locations when business needs require it.

Accountabilities

• Lead daily patient access and pre-access operations, coordinating registration and pre-registration activities and ensuring required work is completed accurately and on time.
• Supervise, coach, and develop team members through training, feedback, performance evaluations, education, and ongoing professional development.
• Monitor operational KPIs such as point-of-service collections, wait times, productivity, overtime, staffing levels, and other performance indicators, using reporting to identify opportunities for improvement.
• Coordinate staff schedules, rotations, time-off requests, and call-offs while balancing service coverage, productivity, and overtime management.
• Track upfront collection performance, establish goals, provide coaching, and implement corrective action when necessary.
• Participate in an on-call rotation, providing administrative and educational support and responding to staffing shortages, unexpected volumes, or operational issues as needed.
• Develop and improve departmental processes, procedures, and workflows while conducting audits to maintain quality, compliance, and performance standards.
• Serve as a trusted resource for staff and ancillary departments, promoting high standards of customer service and holding teams accountable for service excellence.
• Lead assigned projects involving process implementation, change management, tracking, and continuous improvement, communicating progress and outcomes to leadership.
• Partner with clients, facility leadership, and clinical or operational teams through meetings and ongoing communication to maintain alignment and improve processes.
• Support the use of AI and emerging technologies to improve operational efficiency, workflows, quality, and team performance.
• Gather and analyze operational data, contribute to facility activities, and work within designated areas when additional operational support is required.

Requirements

• Associate degree or bachelor’s degree in a relevant field, or equivalent combination of education and experience.
• 1-3 years of relevant professional experience, with 2-3 years of supervisory experience in healthcare or a business environment preferred.
• Experience or working knowledge of healthcare patient access functions, including registration, insurance, scheduling, verification, and/or hospital billing.
• CHAM (Certified Healthcare Access Management) and CRCR (Certified Revenue Cycle Representative) certifications are required.
• Demonstrated ability to lead and direct others, provide effective coaching, and create an accountable, service-focused team environment.
• Strong analytical capabilities with the ability to interpret performance data, identify operational issues, and develop practical solutions.
• Working knowledge of Microsoft Office and the ability to use reporting and productivity information to support decision-making.
• Strong communication and interpersonal skills, with the ability to work effectively with employees, leadership, clients, and cross-functional stakeholders.
• Demonstrated advanced use of AI and the ability to guide teams in exploring, experimenting with, and applying AI to improve processes and technology-enabled workflows.
• Highly organized and adaptable, with the ability to manage multiple priorities in a dynamic healthcare environment.
• Willingness and ability to travel to client, temporary, or corporate office locations as business needs require.
• Ability to work effectively in a remote environment while maintaining strong collaboration and accountability.

Benefits

• Annual salary range of $49,800-$74,700, depending on experience.
• Annual bonus and incentive opportunities.
• Comprehensive benefits supporting physical, emotional, and financial well-being, including healthcare, paid time off, retirement, and wellness programs.
• Remote work flexibility, with occasional travel or onsite work required based on business needs.
• Professional development opportunities and paid professional certifications.
• Tuition reimbursement to support continued education and career development.
• Career advancement opportunities within a growth-oriented organization.
• Recognition programs, including quarterly and annual incentives for strong performance.
• A collaborative culture focused on innovation, work-life flexibility, leadership, continuous improvement, and meaningful impact in healthcare.