Patient Retention Professional

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Retention Professional based in United States.

This role plays an important part in strengthening patient relationships and continuity of care during periods of organizational change. You will support retention initiatives related to provider departures, center relocations, mergers, acquisitions, and other transitional situations. The position combines program coordination, project management, patient and staff communications, outreach readiness, training support, and data reporting. You will work cross-functionally with operational, call center, and other teams to ensure outreach programs are executed accurately and on schedule. Your attention to detail and ability to coordinate multiple workstreams will directly contribute to positive patient experiences and retention outcomes. This is an opportunity for an organized, proactive professional to make a meaningful impact within a patient-focused healthcare environment.

Accountabilities:

• Program Execution: Support the implementation of patient attrition mitigation initiatives by managing day-to-day activities, coordinating tasks across teams, and ensuring deliverables are completed on schedule.
• Project Coordination: Assist with project intake, planning, tracking, and execution by maintaining detailed project plans, providing workstream updates, and following up with stakeholders to keep initiatives progressing.
• Communication Materials: Prepare accurate and consistent patient-facing and staff-facing materials using established templates, including letters, call scripts, talking points, and event invitations.
• Outreach Readiness: Partner with operational and call center teams to ensure workflows, tools, processes, and resources are ready to support effective outreach initiatives.
• Training Support: Prepare training and readiness materials and facilitate targeted sessions to equip teams with the guidance and resources needed to execute outreach effectively.
• Data & Reporting: Compile, validate, and communicate program data and performance updates while maintaining data integrity within tracking tools.
• Outreach Lists: Gather, prepare, and quality-check patient outreach lists and submit finalized files for communications and execution.
• Process Improvement: Identify opportunities to strengthen workflows, improve execution quality, and support stronger retention and patient engagement outcomes.
• Cross-Functional Collaboration: Coordinate effectively across operational and business teams, maintaining clear communication, follow-through, and alignment throughout each initiative.

Requirements

• Education: Bachelor’s degree in Marketing, Business, or a related field.
• Professional Experience: 4+ years of experience in project coordination, program management, operations, or a similar role, ideally within healthcare.
• Project Management: Strong organizational and planning skills, with the ability to manage multiple projects and workstreams across cross-functional teams.
• Attention to Detail: High attention to detail and a strong focus on execution quality, accuracy, and follow-through.
• Communication: Excellent interpersonal and communication skills, with the ability to collaborate effectively and create clear materials and training content.
• Data Skills: Comfortable working with data, including compiling reports, managing outreach lists, validating information, and supporting recurring reporting requirements.
• Travel: Ability to travel to healthcare centers and leadership workshops as needed, including occasional travel for training or meetings.
• Outreach Experience: Experience supporting outreach programs or customer/patient communication initiatives is preferred.
• Project Management Tools: Proficiency with tools such as Monday.com or Microsoft Project is preferred.
• Design Tools: Basic proficiency with Adobe Acrobat or similar tools for editing and adapting templates is preferred.
• CRM & Communication Platforms: Familiarity with CRM systems or outbound communication tools is an advantage.
• Reporting & Analytics: Exposure to reporting tools or dashboards such as Power BI is preferred.
• Work Style: Highly organized, proactive, adaptable, and comfortable working in a fast-paced environment with multiple stakeholders and evolving priorities.

Benefits

• Salary: $65,000-$88,600 per year for full-time employment. Individual compensation may vary based on geographic location, job-related skills, knowledge, experience, education, and certifications.
• Bonus: Eligibility for a bonus incentive plan based on organizational and/or individual performance.
• Healthcare: Medical, dental, and vision benefits supporting employees and their families.
• Retirement: 401(k) retirement savings plan.
• Paid Time Off: Paid time off, company holidays, and personal holidays.
• Family Leave: Paid parental and caregiver leave.
• Insurance: Short-term and long-term disability coverage and life insurance.
• Remote Work: Fully remote position available nationwide in the United States.
• Home Office Requirements: Employees must maintain a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information.
• Internet Requirements: Minimum home internet speeds of 25 Mbps download and 10 Mbps upload are required, with wireless, wired cable, or DSL connections suggested.
• Travel: Occasional travel to offices for training or meetings may be required.
• Schedule: Full-time, 40 hours per week.