Pessoa Consultora de Customer Success Pleno | Expansão

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Consultora de Customer Success Pleno | Expansão based in Brazil.

This is an opportunity to join a technology-driven environment focused on customer success and long-term value creation.

You will work at the intersection of Customer Success, consultative sales, and SaaS technology, helping existing customers expand their use of digital solutions.

The role combines product demonstrations, negotiation, relationship management, and commercial execution.

You will translate complex technology and AI-enabled capabilities into clear, practical benefits for customers.

Success in this position requires energy, agility, strong communication, and the ability to manage a high-volume sales pipeline.

You will collaborate closely with Customer Success, Sales, Product, and Marketing teams, sharing insights that improve the customer experience.

The role offers a fully remote environment with a strong focus on autonomy, development, and continuous learning.

Accountabilities:

• Manage the customer expansion pipeline, keeping the CRM organized, accurate, and consistently updated throughout the sales cycle.
• Conduct product demonstrations tailored to customer needs, simplifying complex technology and clearly communicating its practical benefits and value.
• Lead commercial negotiations, handle objections effectively, communicate cost-benefit, and guide customers through to the closing stage.
• Build customer confidence in technology by clearly explaining product capabilities, expectations, use cases, and limitations.
• Identify opportunities to expand existing customer relationships through relevant products, features, and technology solutions.
• Maintain a fast and consistent pace of customer interactions, follow-ups, and commercial activities to support shorter sales cycles.
• Use customer insights and sales data to identify opportunities for process improvement and stronger expansion results.
• Collaborate with Customer Success, Sales, Product, and Marketing teams, sharing customer feedback, market insights, and opportunities.
• Contribute to a culture of customer-centricity, accountability, teamwork, and continuous improvement.

Requirements

• At least 2 years of previous experience in sales within Customer Success, preferably at the mid-level and in technology or SaaS companies.
• Strong familiarity with technology products and solutions that incorporate Artificial Intelligence.
• Demonstrated ability to negotiate and connect product functionality with tangible customer benefits, outcomes, and business value.
• Excellent communication skills, with the ability to quickly and clearly translate technical or complex concepts into relevant customer benefits.
• High energy, agility, and responsiveness, with the ability to manage a high volume of customer interactions and relatively short sales cycles.
• Familiarity with Google Workspace, including Drive, Gmail, Docs, and Sheets.
• Experience with digital products and technology solutions, with a genuine interest in understanding how technology can solve customer problems.
• Practical experience managing sales funnels through CRM platforms such as Pipedrive or similar tools.
• Analytical mindset and ability to interpret data to improve processes, pipeline management, and commercial performance.
• Strong organization and time-management skills, with the ability to prioritize activities independently.
• Solid negotiation skills and the ability to communicate the value and cost-benefit of technology solutions.
• Collaborative mindset, with a willingness to share customer insights and market feedback across different teams.
• Experience working within Customer Success or CSX-led sales operations is a plus.
• Previous experience selling or implementing chatbots, voicebots, WhatsApp automation platforms, or generative AI tools is an advantage.

Benefits

• Fully remote work model, with professionals working from different regions of Brazil.
• VA/VR of R$1,000 per month through an iFood card, with no discount during vacation periods.
• Home office allowance of R$150 per month.
• Mental health and psychotherapy support at no cost to the employee.
• Gympass/Wellhub access, including the possibility of extending the benefit to dependents.
• Pet health plan.
• English classes at no cost to the employee.
• Unimed health insurance with coparticipation.
• Coworking daily-rate reimbursement available across all Brazilian states.
• Extended maternity and paternity leave.
• Baby welcome kit for future parents.
• Farmasesi partnership for employees in Santa Catarina.
• Education Sesi partnership for employees in Santa Catarina.
• Birthday day off.
• Company-provided laptop and monitor.
• R$2,000 equipment voucher to complement the home office setup.
• Inclusive and diverse work environment with opportunities for people from different backgrounds and regions of Brazil.