Product Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Engagement Manager based in Canada.

This is a customer-facing role at the intersection of product strategy, technical delivery, customer value, and growth. You will guide strategic customers from implementation and solution design through adoption, value realization, and expansion. The role combines SaaS expertise, technical problem-solving, AI fluency, and executive-level influence to help customers achieve measurable business outcomes. You will act as a trusted product strategist, connecting customer objectives with the right capabilities, workflows, and operating models. You will also help customers adopt emerging AI-powered capabilities and identify opportunities to automate and improve their ways of working. Success will be measured through deployment outcomes, product adoption, customer health, retention, and expansion.

Accountabilities:

• Lead end-to-end customer deployments and adoption programs, from discovery and solution design through rollout, value realization, and scaled usage.
• Develop and execute customer engagement strategies that accelerate time-to-value, increase product adoption, and expand platform utilization across business teams.
• Serve as a strategic product advisor for key accounts, connecting customer objectives and business challenges with relevant product capabilities, workflows, and operating models.
• Demonstrate product capabilities, AI innovations, and future roadmap investments in compelling ways that build executive alignment and accelerate customer outcomes.
• Drive AI adoption by identifying relevant use cases, operationalizing AI-powered workflows, and helping customers translate new capabilities into measurable business impact.
• Translate customer requirements into scalable deployment plans, solution architectures, implementation approaches, and repeatable adoption playbooks.
• Partner with Product teams to communicate customer insights, market feedback, emerging use cases, and opportunities that can influence product roadmap priorities.
• Resolve complex deployment and adoption challenges involving integrations, configuration, APIs, enterprise workflows, technical environments, and organizational change.
• Build trusted relationships with customer administrators, operational users, business leaders, executive sponsors, and internal cross-functional stakeholders.
• Use product usage, adoption signals, customer health indicators, and business outcomes to develop strategic account narratives that support retention and expansion.
• Develop AI-assisted operating routines that identify adoption risks, uncover expansion opportunities, and automate repetitive customer engagement workflows.
• Stay current on emerging AI and product capabilities and proactively introduce relevant innovations into customer conversations.
• Track and improve key success metrics, including deployment success, time-to-value, feature adoption, customer health, retention, expansion, and stakeholder engagement.

Requirements:

• 5+ years of experience in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or a comparable customer-facing role.
• Demonstrated experience leading SaaS deployments, implementations, adoption programs, customer transformation initiatives, or complex technical engagements.
• Strong product and systems-thinking capabilities, with the ability to translate business objectives into practical technical solutions.
• Solid understanding of integrations, APIs, SSO, enterprise architecture, and complex customer technology environments.
• Proven ability to manage multiple stakeholders and build credibility with technical administrators, business operators, senior leaders, and executive sponsors.
• Exceptional communication, storytelling, presentation, and executive presence, with confidence demonstrating products, shaping strategic vision, and influencing decisions.
• Strong problem-solving and analytical skills, with the ability to navigate ambiguity and resolve complex deployment or adoption challenges.
• Builder mindset with high ownership, curiosity, adaptability, bias toward experimentation, and strong execution skills.
• Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or sales/revenue enablement technologies is an asset.
• Experience driving AI adoption, workflow automation, or AI-enabled business transformation is advantageous.
• Familiarity with customer success metrics such as adoption, customer health, GRR, NRR, retention, and expansion is a plus.
• Bachelor’s degree in Engineering, Computer Science, or a related discipline is preferred.

Benefits:

• Annual compensation range of $121,680-$135,200.
• Compensation structured at approximately 70% base salary and 30% variable compensation.
• Opportunities to work at the intersection of SaaS, AI, product innovation, and customer transformation.
• Growth and career development opportunities within a globally diverse organization.
• A collaborative culture centered on customer success, ownership, experimentation, and continuous improvement.
• Inclusive workplace where diverse backgrounds, perspectives, and experiences are valued.
• Opportunities to work closely with product, technical, customer success, and business leadership teams.
• Equal employment opportunity and consideration for qualified applicants in accordance with applicable laws.
• Remote work opportunity in Canada, subject to the applicable work arrangement and location requirements.