Product Owner

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Owner based in Canada.

This role is responsible for turning customer needs, product priorities, and business objectives into clear, execution-ready requirements for a B2B SaaS platform.

You will work at the intersection of product, engineering, client services, sales, and leadership to shape solutions for complex operational workflows.

A major focus is using AI-directed development practices to create highly detailed functional specifications that enable engineering teams to move faster with less ambiguity.

You will own the product backlog, guide prioritization, and ensure delivery teams have the clarity needed for predictable execution.

The role also spans customer discovery, UX and prototyping, user acceptance testing, release readiness, and post-release feedback.

You will help modernize a workflow-intensive platform while balancing new capabilities with technical debt, operational stability, and existing customer needs.

This is a fully remote opportunity for a product professional who enjoys combining customer insight, structured thinking, technology, and hands-on delivery.

Accountabilities

• Lead structured customer discovery through interviews, Client Services and Sales feedback, usage insights, and thematic analysis to identify needs and inform roadmap discussions.
• Translate customer, operational, and internal stakeholder needs into precise, detailed, and unambiguous product requirements.
• Ensure product workflows accurately reflect complex real-world processes, including case management, scheduling, billing, regulatory reporting, and back-office operations.
• Identify edge cases, dependencies, configuration impacts, and data implications early in the product lifecycle.
• Analyze usage information and customer feedback to identify underutilized features, pain points, and opportunities for improvement.
• Create AI-assisted functional specifications that are sufficiently complete for development teams to execute with minimal clarification.
• Develop and refine AI-enabled product workflows and contribute to the evolution of AI-directed development practices, tooling, and team processes.
• Translate customer problems into clear user stories, acceptance criteria, system requirements, and interactive mockups.
• Maintain and evolve UI/UX standards while supporting the modernization of legacy functionality into modern technologies.
• Own and continuously maintain the product backlog in alignment with platform priorities and roadmap objectives.
• Triage incoming requests and prioritize work based on customer value, delivery effort, operational stability, and strategic priorities.
• Partner with engineering leadership to balance new capabilities against technical debt, maintenance, and platform health.
• Improve triage efficiency and ensure incoming cases are appropriately assessed, valued, and routed within established timelines.
• Maintain a delivery-ready backlog that supports effective sprint planning and predictable execution.
• Act as the primary day-to-day product contact for the delivery team, resolving requirement gaps, priority conflicts, and blockers.
• Facilitate test planning and perform user acceptance testing against acceptance criteria and real-world workflows.
• Ensure release notes, documentation, and internal enablement materials are complete, accurate, and ready for launch.
• Partner with Client Services on change communications and monitor post-release adoption and feedback to identify follow-up opportunities.
• Treat product documentation as a core deliverable, creating materials that support AI-assisted development, defect resolution, knowledge transfer, and onboarding.
• Contribute to initiatives spanning legacy and modernized areas of the platform while maintaining alignment with longer-term UI, architecture, and ecosystem objectives.

Requirements

• 3-5+ years of experience as a Product Owner, Product Manager, or similar delivery-focused product professional, preferably within B2B SaaS.

• Demonstrated ability to create structured, detailed specifications that developers can implement with minimal additional clarification.
• Strong working fluency with AI development tools such as Claude, Copilot, or comparable platforms, including practical experience incorporating them into daily product workflows.
• Experience conducting customer discovery through interviews, feedback collection, synthesis, and translation of qualitative insights into prioritized product work.
• Excellent written and verbal communication skills, with the ability to clarify ambiguity and independently produce specifications, user stories, release notes, and stakeholder communications.
• Experience with prototyping and mockup tools such as Figma or Balsamiq, combined with a strong understanding of effective UI and UX.
• Strong experience defining requirements for complex, workflow-driven, enterprise, or legacy-rich software platforms.
• Strong analytical and organizational abilities, with the capacity to manage competing priorities and maintain a high level of requirements quality.
• Strongly preferred: experience championing or leading AI-directed development practices, including workflow design, tooling decisions, and team adoption.
• Strongly preferred: deeper UX capabilities, including design-system thinking, user research, and accessibility awareness.
• Strongly preferred: experience with product analytics, including feature adoption, usage telemetry, and funnel analysis.
• Experience in healthcare, education technology, or another regulated SaaS environment is advantageous.
• Experience contributing to legacy modernization initiatives and writing requirements that span legacy and modern architectures is a plus.
• Experience with hosted enterprise operational software supporting diverse customer workflows is beneficial.
• Ability to work effectively in a fully distributed, remote environment and collaborate across product, engineering, customer-facing, and leadership teams.

Benefits

• Base salary: CAD $75,000-$85,000, depending on experience and qualifications.

• Fully remote position based in Canada, with the flexibility to work from home.

• Regular working schedule: 37.5 hours per week.

• Opportunity to work on software supporting complex, mission-critical workflows in the healthcare and early childhood development space.
• Exposure to modern AI-directed product and development practices, with opportunities to help shape how AI is integrated into product workflows.
• Opportunity to contribute to significant product modernization and UX improvements across a mature SaaS platform.
• Collaborative environment connecting product, engineering, client services, sales, and business leadership.
• Opportunities for professional growth and career advancement within a broader global software organization.
• Virtual-first working environment supported by online collaboration and project management tools.
• Inclusive workplace committed to equal opportunity and professional development.