Revenue Operations Specialist (M/F/D)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue Operations Specialist (M/F/D) based in Switzerland.

As a Revenue Operations Specialist, you’ll help optimise the processes, systems, and data that power a global go-to-market organisation. You’ll work across Sales, Customer Success, Marketing, Finance, and other teams to identify operational gaps and turn them into sustainable improvements. Your work will span the full revenue lifecycle, from lead and opportunity management through quoting, renewals, and expansion. You’ll combine process expertise, Salesforce knowledge, data analysis, and stakeholder management to solve recurring challenges and improve efficiency. You’ll also evaluate the effectiveness of key go-to-market tools and translate evidence into actionable recommendations. This is a high-impact role in a fast-growing SaaS environment where your work can directly contribute to revenue growth and operational excellence.

Accountabilities

• Own and maintain process maps, SOPs, and ownership records across the full revenue lifecycle, ensuring processes are followed in practice, identifying gaps, and escalating persistent issues.
• Lead assigned process and operational improvements from discovery through implementation, documentation, and follow-up, keeping actions, owners, dependencies, and risks visible through completion.
• Translate business needs into clear Salesforce requirements and collaborate with Salesforce administrators and external consultants on solution design, implementation, and testing.
• Facilitate cross-functional workshops to identify process breakdowns, uncover root causes, agree on solutions, and support adoption and change management.
• Partner with Enablement and relevant stakeholders to reinforce new processes and ensure improvements are consistently adopted.
• Analyse recurring tickets, exception reports, user feedback, and operational issues to distinguish isolated errors from systemic problems and coordinate sustainable resolutions.
• Monitor data quality and Salesforce hygiene across the revenue lifecycle, addressing the underlying process issues that cause incomplete, inaccurate, or inconsistent data.
• Analyse process, Salesforce, ticket, and customer-buying data to develop evidence-based recommendations and measure the effectiveness of implemented improvements.
• Assess the usage and effectiveness of go-to-market tools such as Apollo, LinkedIn Sales Navigator, and Chili Piper, recommending improvements and tracking their impact on revenue performance.
• Build strong relationships across functions and proactively drive accountability, corrective actions, and continuous improvement in a distributed working environment.

Requirements

• Substantial professional experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related B2B SaaS function, ideally with experience supporting complex buying processes and multi-stakeholder deals.
• Experience documenting, auditing, and improving commercial processes, with a proven ability to identify root causes and drive issues through to resolution.
• Strong stakeholder management and change management skills, including confidence facilitating workshops, influencing cross-functional teams, and holding process owners accountable.
• Analytical mindset with hands-on experience working with data using Excel, SQL, Power BI, Tableau, Looker, or comparable analytics and no-code tools.
• Genuine curiosity about customer buying behaviour, market dynamics, and how revenue processes operate in practice.
• Strong working knowledge of Salesforce, including its core data model, opportunity management, reporting, and common automation concepts; able to investigate issues, define requirements, and test solutions without being primarily responsible for Salesforce administration.
• Practical understanding of lead-to-opportunity, quote-to-cash, and mid-to-downstream revenue processes, including opportunity stages, forecasting, quoting, CPQ, renewals, amendments, and expansion.
• Strong problem-solving, communication, organisation, and project-management skills, with the ability to manage multiple priorities independently.
• Professional fluency in English, both written and spoken.
• Comfortable working fully remotely within a multicultural, globally distributed team.
• Experience in cybersecurity is not required; experience in a technology-driven SaaS environment is advantageous.

Benefits

• Fully remote position within the EMEA region, with the opportunity to work from Romania.
• Opportunity to contribute directly to revenue growth and operational efficiency within a growing international SaaS business.
• Exposure to the full revenue lifecycle and collaboration with Sales, Customer Success, Marketing, Finance, and other global functions.
• Opportunity to work at the forefront of cybersecurity and contribute to solutions addressing sophisticated and evolving digital threats.
• International and cross-functional working environment with colleagues across different markets and disciplines.
• Strong focus on innovation, transparency, teamwork, and customer-centricity.
• Opportunities to deepen expertise in Revenue Operations, business analytics, Salesforce, systems, and go-to-market strategy.
• Scope to take on increasing responsibility and contribute to strategic operational initiatives.
• Collaborative culture designed to support professional development, knowledge sharing, and career growth.
• Compensation and additional employment benefits aligned with the local market and contract terms.