Salesforce Administrator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Administrator based in India.

This role is responsible for administering and continuously improving a Salesforce environment that serves as a core system of record for sales and service operations.

You will manage Salesforce CRM and CPQ configuration while translating business needs into effective, scalable solutions.

The position combines platform administration, data quality, integrations, reporting, troubleshooting, and user enablement.

You will work closely with Sales, Marketing, Service, and IT stakeholders in a collaborative, cross-functional environment.

Your analysis and recommendations will directly contribute to more efficient processes and better-quality business data.

The role also offers the opportunity to enhance the platform through new Salesforce capabilities and carefully selected third-party tools.

This is a fully remote opportunity for a Salesforce professional looking to make a tangible impact on business operations.

Accountabilities:

• Administer, maintain, and continuously improve the Salesforce CRM platform, ensuring reliable day-to-day operations for sales and service teams.
• Configure and manage Salesforce CPQ capabilities, including product rules, pricing, quoting, discounting, and related sales processes.
• Manage Salesforce users, profiles, permissions, objects, fields, layouts, validation rules, flows, process automation, reports, and dashboards.
• Establish and optimize assignment rules, escalation rules, auto-response rules, queues, formulas, and other platform configurations in collaboration with business stakeholders.
• Partner with Sales, Marketing, Service, and IT teams to understand business requirements and translate them into tailored Salesforce solutions.
• Discover, analyze, and organize data from internal sources to develop meaningful reports, dashboards, and business insights.
• Perform data-quality reviews, cleansing activities, and ongoing analysis to improve the accuracy, consistency, and reliability of Salesforce records.
• Troubleshoot Salesforce issues and coordinate with relevant stakeholders to identify root causes and implement effective solutions.
• Support and maintain integrations between Salesforce and other internal or third-party business systems.
• Train and support end users on Salesforce capabilities, software tools, and business processes, including the preparation and delivery of training materials.
• Research and recommend third-party Salesforce applications and tools that can improve operational efficiency and user productivity.
• Monitor Salesforce platform releases, evaluate new functionality, and implement relevant features and enhancements.
• Analyze Salesforce data to identify trends, inefficiencies, and opportunities for process improvement.
• Contribute to the re-engineering and optimization of an existing Salesforce organization as business needs evolve.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• 3+ years of professional experience administering Salesforce CRM and CPQ, with strong hands-on knowledge of Salesforce configuration and platform administration.
• Salesforce Certified Administrator (ADM 201) certification is mandatory.
• Strong understanding of Salesforce CPQ, including product configuration, product rules, pricing, quoting, discounting structures, and sales-process workflows.
• Experience configuring Salesforce objects, fields, layouts, validation rules, automation, formulas, reports, dashboards, and other platform components.
• Demonstrated experience re-engineering, optimizing, or updating an existing Salesforce organization.
• Strong data-analysis capabilities, including the ability to build reports and dashboards that provide useful insights for business users.
• Familiarity with data-quality management, data cleansing, and interpreting Salesforce data to identify patterns and improvement opportunities.
• Strong troubleshooting and problem-solving skills, with the ability to gather information from business users and translate it into practical solutions.
• Ability to work independently, make sound decisions, and develop creative solutions aligned with business objectives.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams.
• Experience preparing and delivering user training, documentation, or enablement materials.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Business fluency in English, including the ability to participate effectively in English-language interviews and professional communication.
• Ability to work the required schedule of 1:30 PM to 10:30 PM IST.
• Candidates must reside within India and be able to work remotely from the country.

Additional qualifications that would be advantageous:

• Salesforce CPQ Specialist Certification.
• 100+ Salesforce Trailhead badges and multiple Superbadges.
• Experience with data visualization platforms such as Power BI or Tableau.
• Basic familiarity with Apex and Visualforce.
• Experience with third-party Salesforce integrations and applications.
• Experience developing user documentation and training programs.
• Interest in pursuing additional Salesforce certifications.

Benefits:

• Fully remote position open to candidates residing anywhere in India.
• Competitive annual compensation, with the final offer reflecting job-related knowledge, skills, experience, and location.
• Opportunity to work with Salesforce CRM and CPQ in a business-critical environment.
• Exposure to cross-functional projects spanning Sales, Marketing, Service, and IT.
• Opportunity to contribute to Salesforce optimization, automation, integrations, data quality, and process transformation.
• Professional development opportunities through Salesforce technologies, certifications, Trailhead learning, and emerging platform capabilities.
• Opportunity to work with third-party applications and business systems while expanding technical and analytical expertise.
• Collaborative environment with significant autonomy and opportunities to influence business processes.
• English-speaking professional environment with cross-functional and international collaboration.