Senior Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager based in United States.

This role is responsible for the long-term success, retention, renewal, and growth of a portfolio of strategic SaaS accounts.

You will act as a trusted advisor to senior client stakeholders, helping organizations achieve measurable business outcomes and maximize platform value.

The position combines strategic account planning, consultative relationship management, commercial growth, and customer success.

You will identify expansion opportunities, lead renewal and upsell discussions, and develop solutions aligned with customer objectives and ROI.

The role also provides an opportunity to influence account management practices through mentorship, escalation support, and process improvements.

Success requires strong executive presence, analytical thinking, commercial awareness, and the ability to manage complex, long-cycle customer relationships.

This is a senior individual contributor opportunity in a collaborative SaaS environment, with travel of up to 25% as needed.

Accountabilities:

• Own the long-term success, retention, renewal, and growth strategy for a portfolio of strategic client accounts.
• Build trusted relationships with executive and cross-functional stakeholders through regular engagement, business reviews, and strategic advisory conversations.
• Develop and execute account plans, expansion strategies, and adoption initiatives aligned with customer business objectives and return-on-investment goals.
• Identify opportunities for account growth, develop proposals, forecast renewals and upsells, and lead contract negotiations to achieve retention and revenue targets.
• Monitor account health and performance, analyze ROI and customer metrics, proactively identify risks, and recommend solutions that support successful outcomes.
• Translate customer needs into effective platform, content, and operational strategies while advising clients on product capabilities, integrations, and best practices.
• Serve as a senior resource for the broader account management team by mentoring colleagues, supporting escalations, and contributing to team playbooks and best practices.
• Maintain accurate CRM data and provide customer insights that support organizational decision-making and continuous improvement.
• Contribute to process improvement initiatives and support broader team objectives, including participation in hiring activities when required.

Requirements:

• Bachelor’s degree or equivalent combination of education and professional experience.
• 5+ years of demonstrated success in senior client-facing SaaS, technology, or account management roles focused on renewals, retention, and account growth.
• Proven ability to manage complex, long-cycle strategic accounts and build strong relationships with executive-level stakeholders.
• Experience delivering consultative, value-driven solutions across multiple business functions and aligning technology solutions with customer objectives.
• Strong commercial skills, including experience with account expansion, upselling, renewal forecasting, proposal development, and contract negotiations.
• Strong analytical capabilities with experience interpreting performance and ROI data and developing actionable recommendations.
• Excellent communication, presentation, organizational, and stakeholder management skills, with confidence engaging executive audiences.
• Customer-focused and detail-oriented, with strong technical and administrative capabilities.
• Ability to manage competing priorities independently while maintaining a high standard of customer service.
• Willingness and ability to travel up to 25% as required.
• Must be authorized to live and work remotely within the United States.

Benefits:

• Annual salary range of $85,000-$99,844, with individual compensation determined based on skills, experience, qualifications, and other job-related factors.
• Medical, dental, and vision insurance options.
• Life and disability insurance coverage.
• 401(k) retirement plan with company matching.
• Generous paid time off, including vacation and sick leave.
• Tuition reimbursement and support for continued learning.
• Full-time employment with a standard Monday-Friday schedule of 8:00 AM to 5:00 PM local time.
• Remote work arrangement within the United States.
• Opportunities for professional development, mentorship, and career growth.
• Opportunity to work in a strategic SaaS account management environment with significant client and business impact.