Senior Manager, Partner Strategy & Ops

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Partner Strategy & Ops based in the United States.

This is a senior leadership opportunity focused on shaping and scaling a high-impact partner ecosystem within a fast-paced SaaS environment. You will lead a high-performing team responsible for partner strategy, programs, incentives, and operational frameworks. The role combines strategic thinking with hands-on execution, connecting partner priorities to broader go-to-market and revenue objectives. You will work closely with sales, finance, customer success, analytics, and other cross-functional leaders to turn complex business challenges into scalable programs. A major focus will be helping partners succeed in an increasingly AI-first environment through smarter enablement, incentives, and operating models. Success in this role will be measured through meaningful business outcomes, including partner activation, pipeline velocity, revenue growth, and program efficiency.

Accountabilities:

• Lead the Partner Strategy & Programs function, setting strategic direction across partner tiering, program benefits, incentives, requirements, funding initiatives, and sales-driven programs.
• Manage, coach, and develop Senior and Principal-level program managers, creating an environment that encourages high performance, ownership, and continuous improvement.
• Serve as a strategic partner to global partner development, sales operations, finance, customer success, and other go-to-market teams to ensure strong alignment and execution.
• Partner with data and analytics teams to use KPIs and insights to shape strategy, evaluate program effectiveness, and guide investment decisions.
• Oversee the design and evolution of partner programs that enable partners to deliver next-generation customer outcomes through AI agents, workflows, and automation.
• Develop business cases and strategic proposals that help senior leadership make informed decisions on complex, high-impact initiatives.
• Translate program needs into clear business requirements and specifications that can be effectively executed by product, finance, technology, and systems teams.
• Build and maintain a comprehensive roadmap supporting revenue growth, deal velocity, partner activation, and operational efficiency across global sales and success organizations.
• Define, monitor, and improve key performance indicators such as recurring revenue, partner activation, pipeline velocity, and overall program impact.
• Champion the effective adoption of AI tools across strategy and operations, identifying opportunities to automate work, improve productivity, and strengthen team capabilities.
• Drive cross-functional collaboration and build strong internal partnerships to ensure partner considerations are incorporated into broader strategic initiatives.

Requirements

• 7+ years of professional experience in SaaS or software, with a strong background in go-to-market strategy, program management, revenue operations, or a related field.
• Experience in channel or partner strategy is advantageous, while strong go-to-market and operational expertise can provide a foundation for success.
• 2+ years of experience managing Senior- or Principal-level individual contributors, with demonstrated success coaching high performers, developing talent, and improving team output.
• Proven ability to operate as a player-coach, balancing strategic leadership with direct involvement in high-priority initiatives.
• Strong analytical and data-driven mindset, with experience using KPIs and business insights to guide decisions and measure program performance.
• Strong technical fluency, including the ability to translate complex business and program requirements into clear specifications for product, finance, technology, and systems teams.
• Demonstrated understanding of how AI tools can transform strategy and operations, with a willingness to actively use, promote, and scale AI-enabled ways of working.
• Excellent communication and stakeholder management skills, with the ability to simplify complex concepts and influence executive audiences.
• Strong strategic thinking, business judgment, problem-solving, and cross-functional collaboration skills.
• Customer-centric mindset with a strong focus on measurable business outcomes and long-term partner success.
• Ability to work effectively in a flexible, distributed environment and collaborate across teams and time zones.
• For this U.S.-based position, candidates should be located in the United States or otherwise meet the role's applicable work-location requirements.

Benefits

• Annual cash compensation range of $163,400-$261,400 USD, with individual compensation determined by skills, experience, qualifications, and other job-related factors.
• Eligibility for additional annual bonus opportunities, depending on role and compensation structure.
• Some roles may be eligible to participate in an equity program through restricted stock units (RSUs).
• Flexible working arrangements designed to balance autonomy, connection, and collaboration.
• Opportunities to participate in in-person team and company events that strengthen relationships and collaboration.
• A comprehensive benefits and perks package designed to support employees' personal and professional needs.
• Commitment to equal opportunity and an inclusive workplace where people from diverse backgrounds and experiences can contribute and grow.
• Accommodations and alternative arrangements are available for candidates who require additional support during the hiring process.