Senior Technical Account Manager, Microsegmentation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager, Microsegmentation based in the United States.

As a Senior Technical Account Manager, you will lead large-scale customer deployments of advanced cybersecurity and Zero Trust solutions.

You will act as a trusted technical advisor, helping enterprise customers improve security strategies, performance, and long-term platform adoption.

The role combines technical expertise, customer relationship management, deployment support, and strategic problem-solving.

You will collaborate closely with Support and Engineering teams to resolve complex issues and deliver strong customer outcomes.

You will also guide integrations with third-party technologies and adapt solutions to evolving customer environments.

This position offers the opportunity to become a subject-matter expert while working with sophisticated enterprise security environments.

The role is ideal for an experienced, customer-focused security professional who enjoys solving complex technical challenges and building lasting partnerships.

Accountabilities:

• Serve as the primary technical point of contact for vendor-related issues, providing customers with clear guidance and effective resolutions.
• Lead and support large-scale deployment processes, ensuring successful implementation, configuration, customization, and ongoing adoption of security platforms.
• Provide product best-practice recommendations and architectural guidance to improve customers’ technical and business outcomes.
• Advise customers on scalability, performance, security strategies, and long-term optimization of their environments.
• Work closely with Support and Engineering teams to troubleshoot complex technical issues, accelerate resolution, and maintain high levels of customer satisfaction.
• Assist with integrating Zero Trust and microsegmentation solutions with third-party technologies and existing customer environments.
• Adapt deployment and configuration approaches as customer infrastructure, business requirements, and technology environments evolve.
• Brief customers on upcoming product features, enhancements, and updates, helping them understand the potential impact and value.
• Deliver or coordinate customer training in collaboration with internal training resources.
• Build strong, efficient customer relationships through proactive communication, operational focus, and consistent technical support.
• Develop deep industry and product expertise to identify innovative approaches and deliver measurable customer outcomes.
• Help customers strengthen their overall security posture through effective use of enterprise security and Zero Trust capabilities.

Requirements

• 7-10 years of experience in technical, customer-facing roles such as Technical Account Manager, Solutions Engineer, Solutions Architect, or a similar position.
• High school diploma, bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience.
• Strong experience with microsegmentation platforms, Endpoint Detection and Response (EDR), network security, or Zero Trust technologies.
• Experience working with major cloud platforms, including AWS, Azure, and/or GCP.
• Solid understanding of networking, cybersecurity principles, and operating systems, particularly Linux and Windows.
• Strong enterprise technology experience, with the ability to operate effectively in complex and large-scale customer environments.
• Experience supporting deployments, configurations, customizations, integrations, and technical troubleshooting.
• Ability to understand customer requirements and translate them into practical technical recommendations and business outcomes.
• Strong customer-facing communication and relationship-building skills, with the ability to establish credibility with technical and business stakeholders.
• Proven ability to collaborate effectively with Engineering, Support, and other cross-functional teams to resolve customer challenges.
• Strong problem-solving skills, operational discipline, and ability to manage complex technical issues through to resolution.
• Experience with Kubernetes is advantageous.
• Ability to adapt to changing customer environments and evolving technology requirements while maintaining a strong focus on customer success.

Benefits

• Base salary range of $112,500-$202,500 per year for US-based candidates, depending on experience, skills, certifications, and location.
• Potential additional compensation through annual bonuses or other incentive opportunities.
• Potential equity awards and access to an Employee Stock Purchase Plan (ESPP).
• Industry-leading healthcare benefits.
• 401(k) savings plan.
• Company holidays and paid time off.
• Paid sick time.
• Family-friendly benefits, including parental leave.
• Employee assistance program with resources supporting mental and financial wellness.
• Flexible working environment designed to support employees in working from home, in an office, or through a combination of both, depending on role requirements.
• Opportunity to work with enterprise customers on complex cybersecurity, Zero Trust, and cloud security challenges.
• Exposure to innovative security technologies and opportunities to develop deep industry and technical expertise.