ServiceNow Sr Developer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Sr Developer based in United States.

This is a fully remote opportunity for a senior software engineer specializing in ServiceNow development and IT Service Management (ITSM).

You’ll play a key role in designing, enhancing, and maintaining a business-critical ServiceNow platform.

The position combines hands-on development with collaboration across product owners, process owners, developers, and platform engineering teams.

You’ll work extensively with ServiceNow architecture, workflows, integrations, custom applications, and ITSM capabilities, including Now Assist and AI-driven functionality.

Your work will support platform stability, quality delivery, upgrades, deployments, and continuous improvement.

The environment is Agile, collaborative, and focused on applying modern technology to complex enterprise and mission-driven challenges.

This role is well suited to an experienced ServiceNow developer who enjoys solving technical problems and contributing to scalable platform solutions.

Accountabilities:

• Design, develop, configure, test, and maintain ServiceNow forms, flows, catalog items, workflows, integrations, and custom applications.
• Develop and enhance ServiceNow solutions across ITSM modules while applying platform architecture and development best practices.
• Work with product owners, process owners, developers, Scrum Masters, and platform engineers to translate business and technical requirements into effective solutions.
• Contribute to ServiceNow capabilities involving Now Assist, prompt engineering, agentic AI, and other emerging AI functionality.
• Participate in Agile ceremonies, including standups, planning, backlog grooming, estimation, and sprint activities.
• Apply quality assurance practices throughout the software development lifecycle, including testing, troubleshooting, debugging, and documentation.
• Support ServiceNow platform upgrades, patching, releases, deployments, and ongoing maintenance activities.
• Investigate technical issues, identify root causes, and implement reliable solutions that improve platform performance and stability.
• Promote adherence to established ServiceNow and enterprise development standards, processes, and best practices.
• Collaborate effectively across technical and business teams to ensure solutions are delivered on time and meet defined requirements.

Requirements:

• 7+ years of hands-on ServiceNow development experience, preferably within an ITSM environment.
• At least 3 years of experience working with prompt engineering, Now Assist, agentic AI, or related AI-enabled ServiceNow capabilities.
• Strong knowledge of ServiceNow architecture, modules, configuration options, development practices, and platform capabilities.
• Extensive experience with forms, UI policies, client scripts, business rules, workflows, integrations, catalog items, and custom applications.
• ServiceNow Certified System Administrator (CSA) certification, or the ability to obtain the certification within 90 days.
• High school diploma required; an associate or bachelor’s degree in a relevant discipline is preferred.
• Strong analytical, troubleshooting, debugging, and problem-solving skills.
• Experience working within Agile/Scrum software development environments.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
• Strong documentation skills and attention to quality throughout the development lifecycle.
• Ability to work independently while contributing effectively to a distributed, collaborative team.
• Must be a U.S. person.
• Preferred certifications include Certified Implementation Specialist - ITSM, Certified Application Developer - ITSM, advanced ITSM certifications, and ITIL v4 certification.

Benefits:

• Salary range: $97,968-$126,500, depending on experience, geographic location, and applicable contractual requirements.
• Remote work: Fully remote position with a full-flex work week designed to support work-life balance.
• Work schedule: Full-time, approximately 40 hours per week, with no travel required.
• Healthcare: Multiple medical plan options, including plans with Health Savings Accounts, plus dental and vision coverage.
• Retirement: 401(k) plan with company matching and pre-tax and post-tax contribution options.
• Paid time off: Vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave, subject to eligibility.
• Paid family leave: Up to 160 hours of paid family leave during a rolling 12-month period for eligible employees.
• Insurance protection: Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident coverage.
• Professional development: Access to AI-powered career development resources, learning opportunities, internal mobility support, and career growth programs.
• Growth opportunities: Opportunities to expand technical expertise, pursue certifications, and progress professionally within a large technology environment.
• Collaborative culture: A flexible, innovation-focused workplace with opportunities to work alongside experienced technology and software professionals.
• Additional compensation: Salary may be complemented by the organization’s broader rewards and benefits programs, subject to eligibility and applicable terms.