Supply Partnership Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supply Partnership Manager based in United States.

This role serves as the critical operational link between strategic delivery providers and a fast-moving logistics technology environment. You will own important provider relationships, drive performance and growth, and ensure integrations remain healthy and scalable. Working across Operations, Product, Engineering, Sales, and Go-to-Market teams, you will turn provider needs into practical solutions and measurable business outcomes. Your technical fluency will be essential for diagnosing integration challenges and identifying opportunities for improvement. You will also use data and operational insights to shape best practices, product enhancements, and growth initiatives. This is an opportunity to have broad influence across both provider and merchant experiences while helping modernize complex delivery operations.

Accountabilities:

• Own strategic delivery partner relationships from end to end, serving as the primary point of accountability for performance, growth, and operational excellence.
• Build strong partnerships and act as the internal voice of delivery partners, collaborating with product, engineering, sales, and go-to-market teams to develop solutions that enable sustainable growth.
• Develop deep expertise in the platform and its capabilities, understanding how its technology can best support partner objectives and operational needs.
• Monitor integration health, understand the technical nuances of each integration, troubleshoot issues, and identify opportunities to improve reliability and scalability.
• Partner closely with merchant-facing teams and lead cross-functional initiatives that improve outcomes for both delivery partners and merchants.
• Leverage data, performance metrics, and existing analytics structures to identify trends, establish best practices, and drive continuous performance improvement.
• Develop and execute growth strategies for each partner by understanding their business models, priorities, challenges, and opportunities.
• Translate partner feedback and operational insights into actionable recommendations for product, process, and go-to-market improvements.

Requirements:

• 5+ years of experience in a customer-facing, technical, partnership, or solutions-oriented role; experience working with carriers or delivery partners is a strong advantage.
• Proven track record of managing strategic relationships and delivering measurable improvements in growth, performance, or operational excellence.
• Strong technical fluency, with the ability to understand APIs, integrations, debugging workflows, and technical systems while collaborating effectively with engineering teams.
• Experience working with product or engineering leaders and translating complex technical concepts into clear business outcomes.
• Strong analytical and problem-solving capabilities, with the ability to investigate complex issues, identify root causes, and develop practical solutions.
• Ability to quickly master new products and technologies and use that knowledge to advise partners and influence product development.
• Excellent written and verbal communication skills, with the confidence and executive presence to work effectively with senior stakeholders.
• Experience in last-mile logistics, supply chain, complex B2B SaaS, high-growth startups, or enterprise retail environments is a plus.
• Familiarity with API documentation, observability platforms, SQL, Python, or engineering workflows is desirable.
• A consultative mindset combining technical depth, commercial awareness, and strong relationship management skills is highly valued.

Benefits:

• Competitive compensation package with an opportunity to participate in company equity.
• Flexible paid time off to support work-life balance.
• Health, dental, and vision insurance.
• Quarterly broader-team on-site gatherings designed to strengthen collaboration and team connection.
• Opportunity to join an early-stage, well-funded startup where your work can have a direct and visible impact.
• Strong opportunities for professional growth, ownership, and career development in a rapidly evolving technology environment.