{"id":2027025,"url":"https://alion.io/job/jobglober-team-lead-technical-account-managers","title":"Team Lead - Technical Account Managers","company":{"id":3908703,"name":"Jobglober","domain":"jobglober.com","url":"https://alion.io/company/jobglober","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Magento","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-10-05T08:28:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-01T02:05:54Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Rejoignez notre équipe en tant que Team Lead - Technical Account Managers. Vous serez responsable de l'encadrement et du développement des équipes de Technical Account et Technical Support, de la gestion de l'activité du pôle, de l'accompagnement des équipes sur les projets clients, de la pilotage de projets internes structurants, de la mise en place de processus de suivi qualité et d'amélioration continue, et de la contribution aux roadmaps projets et aux revues de performance. Vous devez avoir une expérience confirmée en management d'équipe technique et/ou fonctionnelle, une excellente maîtrise de la gestion de projet en environnement complexe, et de solides compétences en communication et relation client.\nMissions\nEncadrer et développer les équipes de Technical Account et Technical Support, réparties en France et à l'international.\nPiloter l'activité du pôle : KPIs, charge, ressources, priorités, et porter la vision stratégique du pôle en lien avec les autres départements.\nAccompagner les équipes sur les projets clients (onboardings, évolutions techniques, refontes d'intégration) et piloter des projets internes structurants.\nProfil recherché\n* Expérience confirmée en management d'équipe technique et/ou fonctionnelle* Excellente maîtrise de la gestion de projet en environnement complexe et multi-interlocuteurs\n* Capacité à piloter des projets d'optimisation d'outils et de process\n* Rigueur opérationnelle et sens de la formalisation des procédures\n* 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