{"id":3862097,"url":"https://alion.io/job/joblogic-project-manager","title":"Project Manager","company":{"id":678476,"name":"Joblogic","domain":"joblogic.com","url":"https://alion.io/company/joblogic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":500000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":673592},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T09:16:47Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T03:57:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"The Joblogic Story\nEstablished in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.\nRecently, we secured a strategic growth investment from Vista Equity Partners - a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.\nWith Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.\nJoblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.\nAbout the Role\nWe are looking for a Senior Implementation Consultant to join Joblogic's Consultancy team - the specialist group that owns the Define and Design phases of complex and enterprise customer implementations. You will act as the key advisor to clients, helping them understand how Joblogic can best serve their business processes and guiding them towards best practice adoption. As a Senior Implementation Consultant , you will participate in pre-contract scoping at the Committed stage of the sales cycle, produce workflow documentation and consultancy reports, and support Customer Success post-onboarding on at-risk accounts and growth opportunities. This is a senior, client-facing role that requires both deep product knowledge and strong commercial awareness.\nWhat Your Main Focus Will Be\nSupporting Sales - Pre-Contract Scoping\nJoin pre-sales calls and demonstrations as the product and process expert - help Sales understand what a customer actually needs and whether Joblogic can deliver it\nLead pre-contract scoping sessions for complex or enterprise opportunities - identify workflow requirements, feature gaps, integration needs, and bespoke development requirements before signature\nProduce clear scoping documentation that informs the commercial proposal and sets realistic expectations for both the customer and the delivery team\nProvide structured feedback to Sales on complexity trends and common pre-sales risks\nSupporting Enterprise Projects - New Implementations\nWork alongside Project Managers on complex enterprise implementations - lead the discovery and design phases, produce workflow documentation, and define configuration requirements\nAct as the subject matter expert on Joblogic best practice - guide customers towards the right solution, not just the one they asked for\nProduce consultancy reports and handover documentation for the Implementation team - agreed workflows, signed-off scope, and any outstanding items\nDeliver on-site consultancy and training days where contracted\nSupporting Customer Success - Existing Customers\nConduct health checks and operational reviews for existing Joblogic customers - assess how well they are using the platform, identify gaps, and produce a clear recommendations report\nSupport customers who want to expand their use of Joblogic - new modules, new teams, new workflows, or deeper use of existing features\nEngage with at-risk customers alongside the CSM - identify root causes of low adoption or dissatisfaction and propose practical solutions\nIdentify and develop commercial opportunities: additional licences, marketplace apps, professional services packages, and automation projects\nAcross all engagements\nMaintain up-to-date, deep knowledge of the Joblogic platform - configuration, integrations, reporting, forms, automations, and marketplace apps\nCollaborate with Technical Consultants where technical specifications, integrations, or API work is needed\nContribute to the development of consultancy methodology, templates, and best practice documentation\nWhat Success Looks Like\nSales feel supported - pre-contract scoping is thorough, commercially accurate, and delivered on time\nProject Managers value the consultancy input - workflow documentation is clear, well-structured, and reduces rework during delivery\nCustomer Success trust the Consultancy team as a genuine resource - at-risk customers improve measurably following engagement\nCustomers involved in health checks and operational reviews walk away with a clear, actionable plan they value\nExpansion opportunities identified and progressed - additional modules, services, or licences generated from consultancy engagements\nAt least 80% of feedback responses from consultancy engagements score 8 or above\nWhat You Bring\nProven experience as a Senior Implementation Consultant, Onboarding Consultant, or Functional Consultant in a SaaS environment - with a track record of delivering across different types of customer engagement, not just standard onboarding\nDeep Joblogic product knowledge across core modules, configuration, forms, workflow design, reporting, and integrations - or demonstrably deep knowledge of a comparable FSM platform\nComfortable across the full customer lifecycle - from pre-sales scoping through to post-go-live reviews and expansion conversations\nStrong written consultancy skills - able to produce workflow documentation, scoping reports, and health check recommendations to a professional standard\nCommercially aware - able to identify growth opportunities and have confident, value-led conversations with customers and Sales\nExcellent client-facing communication - able to adapt your approach to different audiences from engineers on the floor to senior leaders in the boardroom\nNice to Have\nExperience in FSM, CAFM, or field service software industries\nBackground delivering on-site consultancy, health checks, or operational reviews\nExperience identifying and developing commercial opportunities within existing accounts\nFamiliarity with business process mapping or workflow design tools\nJoblogic Values\nRespect\nWe treat colleagues, partners, and customers with professionalism and empathy.\nObsession with Customers\nWe focus on solving real operational problems and delivering meaningful value.\nAccountability\nWe take ownership of outcomes and hold ourselves to high standards.\nRethink Tomorrow\nWe embrace innovation and continuously 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