{"id":594675,"url":"https://alion.io/job/jobnimbus-dev-technical-support-specialist","title":"Technical Support Specialist","company":{"id":358178,"name":"JobNimbus","domain":"jobnimbus.dev","url":"https://alion.io/company/jobnimbus-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":139000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-17T14:26:54Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-11-08T07:12:45Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our \"call to adventure\" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!\nMission\nBe the guide every contractor needs when the road gets rocky. As a Technical Support Specialist at JobNimbus, you are on the front lines of our customer experience, the person who turns frustration into confidence and confusion into clarity. You will troubleshoot software issues, share best practices, and make sure every user who reaches out leaves better equipped than when they arrived. World-class support is not just a goal here, it is the standard.\nWhat You'll Be Doing\nHandle live chats, calls, and emails with professionalism and genuine care for the customer on the other end\nTroubleshoot and resolve software issues efficiently, escalating when needed and always following through\nBecome a true JobNimbus expert so you can guide customers and internal teams with confidence\nHit your resolution targets, aiming for 18 tickets per day while maintaining quality at every step\nContribute to process improvements by collaborating cross-functionally and sharing feedback that makes the product and experience better\nGuide users on best practices so they get the most out of JobNimbus\nShow up for the team at company events and trade shows when the time comes\nWhat Makes You the Hero for This Job\nYou communicate clearly and professionally across email, chat, and phone without missing a beat\nYou are a natural problem solver who digs into issues rather than passing them along\nYou are patient, empathetic, and energized by helping people, even on the hard days\nYou learn fast and take product knowledge seriously because you know it is your most important tool\nYou are a team player who looks for ways to make things better for everyone, not just your own queue\nYou thrive in a metrics-driven environment and take ownership of your numbers\nSuperpowers\nCustomer Obsession. Every interaction is a chance to make someone's day better. You lead with empathy, communicate with clarity, and never leave a customer hanging.\nExtreme Ownership. You own your tickets, your resolution rate, and your CSAT score. When something falls through the cracks, you are the one who notices and fixes it.\nSelf Awareness. You do not just solve problems, you help prevent them. You share feedback, flag recurring issues, and collaborate to make the experience better for every customer who comes after.\nProactive Learning. You treat JobNimbus knowledge like a superpower because it is. The deeper you know the product, the faster and better you can help.\nTeam Commitment. Great support is a team sport. You share what you learn, lift up your teammates, and contribute to a culture where a 4-star rating is the floor, not the ceiling.\nYour First 90 Days\nIn your first 30 days, you will immerse yourself in the JobNimbus platform, get trained up, and start handling live chats, calls, and emails alongside the team. By 90 days, you will be resolving tickets at or above 90% of the team average, contributing to same-day resolutions, and operating as a trusted, confident member of the support team.\nMentor\nMatt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, celebrating birthdays, the Red Sox, and recruiting.","description_format":"text","description_chars":3564,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-10T15:20:39Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.274,"p_room":0.28,"age_days":113,"expected_fill_days":25,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/jobnimbus-dev-technical-support-specialist","json_url":"https://alion.io/job/jobnimbus-dev-technical-support-specialist.json","meta":{"generated_at":"2026-11-08T10:43:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":358178},"rest":"https://alion.io/mcp/rest/get_company?id=358178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjobnimbus-dev-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjobnimbus-dev-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjobnimbus-dev-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jobnimbus-dev-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjobnimbus-dev-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":594675}},{"tool":"search_jobs","arguments":{"company":"jobnimbus.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":594675},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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