{"id":1131931,"url":"https://alion.io/job/jobs-for-humanity-business-development-operations-supervisor","title":"Business Development & Operations Supervisor","company":{"id":4772,"name":"Jobs for Humanity","domain":"jobsforhumanity.com","url":"https://alion.io/company/jobsforhumanity","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"C","score":62,"open_postings":707,"ghost_share":0.553,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beirut, Lebanon"],"countries":["LB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1500,"max":1900,"currency":"USD","period":"month","gross":null,"usd_annual":22800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":true},{"name":"Google Workspace","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"closed","first_seen_at":"2026-09-22T06:41:29Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-30T10:23:53Z","board_verified":false,"closed_at":"2026-09-30T10:23:53Z","days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"ABOUT SERVI SAL\nServi SAL is building Lebanon's first trust-based marketplace for home and family services - connecting households with vetted, reliable freelance professionals. We are at the founding stage, and the person joining now will have a direct role in how the company is built and how it runs\n THE ROLE\nA Growth & Operations Lead to own the freelancer side of the Servi marketplace - from strategy and outreach to vetting, activation, and retention. This is a hands-on, field-heavy role that sits at the intersection of business development, operations, and marketplace management. The person will work directly alongside the co-founders to build the supply engine that makes Servi run.\nKEY RESPONSIBILITIES\n1. Supply Growth Strategy & Planning\nHelp define freelancer supply targets per vertical and area.\nStructure service verticals and sub-verticals, and set clear requirements per vertical, skills, certifications, experience, availability and others.\nIdentify and prioritize acquisition channels and adjust supply planning based on operational needs and early demand signals.\n2. Supply Outreach & Partnership Coordination\nBuild relationships with universities, public and private institutions, and community organizations to grow the freelancer network.\nLead freelancer acquisition through job fairs, partnerships, cold outreach, referrals, and on-ground initiatives.\nSupport ambassador and referral programs to accelerate supply growth, in addition to other initiatives.\n3. Pipeline Management & Conversion\nOwn and manage the freelancer pipeline from initial reach and contact through to activation.\nMaintain structured tracking systems and dashboards, to monitor conversion rates across all onboarding stages.\nIdentify drop-off points in the funnel and improve outreach messaging, scripts, and onboarding flows accordingly.\nConvert non-freelancers into service providers.\n 4. Freelancer Vetting & Quality Control\nOwn the vetting pipeline end-to-end: document collection, identity verification (KYC), interview scheduling, and onboarding.\nDefine and enforce quality standards and acceptance criteria per vertical.\nSupport Trust & Safety processes by ensuring proper verification, maintaining quality standards, and resolving issues when they arise.\n5. Marketplace Operations & Freelancer Management\nEnsure balanced supply across verticals and areas, monitor freelancer availability, readiness, and utilization.\nBuild and maintain relationships with freelancers post-onboarding, supporting them through their engagements and growth.\nMonitor performance, engagement, and retention. Handle freelancer issues, feedback, and escalations.\nSupport engagement initiatives to keep the supply base active and motivated.\n6. Reporting & Performance Tracking\nMaintain structured dashboards tracking acquisition, conversion, activation, and retention metrics.\nProvide regular reporting on supply growth, quality levels, and operational gaps. Track key KPIs and flag risks or bottlenecks.\nResearch and act on insights around freelancer behavior, pricing, and vertical dynamics.\n7. Research & Process Benchmarking\nResearch regional and global platforms to benchmark best practices in supply operations and freelancer management.\nTranslate findings into internal playbooks, processes, and guidelines; contribute to building a structured knowledge base for scaling.\nPROFILE & COMPETENCIES\nEducation: Bachelor’s degree in business management, operations, project management, HR or a related field.\nExperience: 6 to 10 years in operations, business development, or marketplace environments. Startup experience is a strong advantage.\nLanguages: Fluent in English and Arabic. French is a plus.\nTechnical Skills: Advanced Excel / Google Sheets for data analysis, dashboards, and funnel tracking. Proficiency in Microsoft 365 and Google Workspace. Hands-on experience with CRM and field outreach tools. Comfortable with project management platforms. Strong digital organization habits.\nSoft Skills: Persistent and persuasive in the field. Data-driven and self-accountable. Adapts fast, works well with ambiguity, and thrives without a playbook. Tech-savvy - uses tools to move faster, not just to report.\n WHO THRIVES HERE\nThis role is built for someone who is equally comfortable in the field building relationships and at a desk, managing pipelines and data. It is for serious owners who move fast without losing structure and want to build something that has never existed in this market.","description_format":"text","description_chars":4482,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T03:53:15Z"},{"event":"close","at":"2026-09-30T10:23:53Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":22800,"is_top_pay":false},"html_url":"https://alion.io/job/jobs-for-humanity-business-development-operations-supervisor","json_url":"https://alion.io/job/jobs-for-humanity-business-development-operations-supervisor.json","meta":{"generated_at":"2026-10-19T06:19:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4772},"rest":"https://alion.io/mcp/rest/get_company?id=4772"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjobs-for-humanity-business-development-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjobs-for-humanity-business-development-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjobs-for-humanity-business-development-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jobs-for-humanity-business-development-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjobs-for-humanity-business-development-operations-supervisor"}]}