CUSTOMER EXPERIENCE EXECUTIVE

Jobs for Humanity • English • 1 year ago
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Salary
≈ $6k – $15k per year (Estimated)
Location
In office (Ahmedabad)
Seniority
Junior · 1+ year exp
Employment
Full-Time
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Jobs for Humanity

Jobs for Humanity is a New York based non-profit recruiting organisation founded in 2020 that connects historically underrepresented candidates with employers committed to inclusive hiring. It works with refugees, people with disabilities, neurodivergent candidates, formerly incarcerated people, returning parents and older workers, running job boards, hiring events and coaching alongside advisory work that helps companies rewrite job descriptions and interview processes. The organisation aggregates and reposts a very large number of partner vacancies, which is why it appears as the poster of record on listings that belong to its client employers.
jobsforhumanity.com • HQ: New York, United States • Career Services • Event Management • Events & Ticketing • Job Boards & Aggregators • Recruiting & Staffing • Internet Services • Professional Services • 11-50 employees • Est. 2020

Greetings from Saira Jobs!

We are currently recruiting for a 'Customer experience Executive' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!

Customer Experience Executive - Welcome Desk (Retail Branch Banking)

Location: Ahmedabad | Role Type: Individual Contributor

We are looking for a proactive and customer-focused executive to manage the Welcome Desk at our bank branches. You will be responsible for handling customer queries, managing deliverables (welcome kits, cards, cheque books), ensuring smooth branch operations, and promoting digital banking usage. The role also includes basic sales support, complaint resolution, and ensuring audit compliance. Ideal candidates will have 1+ year of banking or customer service experience, strong communication skills, and a passion for delivering excellent customer service.

Graduate / Post-Graduate

Should have a Pwd certificate or UDID Card

Purpose:

  • Deliver best-in-class branch services, including welcome kits, chequebooks, debit/ATM cards, and Tatkal kits.

  • Resolve customer queries/issues promptly within TAT.

  • Promote adoption of digital banking channels (Net Banking, Mobile App, Pay-Zapp).

  • Support branch sales targets and ensure audit readiness at the welcome desk.

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