Food Operations Team Lead

PawPots is an online platform offering fresh, cooked, and customized meal plans for pets, complemented with Health-tech services to help pet parents care for their pets in a more convenient and efficient way.

Company Location: Mazraat Yachoua, Metn, Lebanon

PawPots is seeking a dedicated Food Operations Team Lead to manage and enhance food manufacturing operations. The successful candidate will oversee production, quality control, cost management, including optimizing efficiency, reducing waste and managing the operations team. This role is crucial in maintaining operational KPIs for PawPots' growth and excellence.

• Bachelor's degree in Hospitality, Business, Industrial Technology, Food Engineering, or related field (Master’s is a plus).
• 5-7 years’ experience in food industry, catering, or operations management.
• Strong project and team management skills, with experience leading multi-site operations.
• Proficient in documentation, process improvement, ERP and task management tools.
• Experience in quality control and compliance with food safety standards (HACCP, ISO22000).
• Detail-oriented and self-driven, with a focus on operational excellence, continuous improvement, and meeting performance targets.
• Proficient in Microsoft Excel, Word, and fluent in English.
• Passion for dogs and cats is a big plus!

Responsibilities

• Manage Operations: Supervise daily activities and teams across branches for efficient workflow.
• Supplier Relationships: Maintain strong supplier ties to ensure quality and cost efficiency.
• Purchasing & Budgeting: Oversee purchasing, budgeting, and kitchen expense control.
• Quality Control: Monitor and maintain high product quality standards.
• Operational Support: Resolve customer complaints related to operations promptly.
• Team Collaboration: Coordinate with departments to improve products and processes.
• Financial Oversight: Manage financial records, equipment costs, and asset tracking.
• Process Improvement: Identify and apply operational efficiency upgrades.
• Systems Support: Optimize ERP/tools use and train team members accordingly.
• Training & Development: Lead onboarding and training for consistent team skills.
• Team Performance Evaluation: Assess performance, address gaps, and boost productivity.