Operation Manager

Startup working on selling construction material through e-commerce platform

you will be responsible for building and managing the end-to-end operations of our e-commerce platform. You will oversee supply chain, logistics, vendor management, fulfillment, customer service, and operational scalability. This is a high-impact role requiring a mix of strategic thinking, execution excellence, and leadership.

Key Responsibilities

1. Supply Chain & Vendor Management

• Identify, onboard, and manage relationships with suppliers, manufacturers, and distributors of construction materials.

• Negotiate pricing, contracts, and terms to ensure cost efficiency and reliability.

• Develop and optimize procurement strategies to maintain inventory health.

2. Logistics & Fulfillment

• Design and implement efficient warehousing, inventory management, and last-mile delivery solutions.

• Oversee order fulfillment, ensuring timely and accurate deliveries.

• Work with 3PL (third-party logistics) partners or build in-house logistics capabilities.

3. Customer Experience & Support

• Develop processes for handling customer inquiries, returns, and complaints.

• Ensure seamless post-purchase experience to drive retention and repeat business.

4. Process Optimization & Scalability

• Build and refine operational workflows for efficiency and scalability.

• Implement technology solutions (ERP, inventory management, CRM) to automate processes.

• Continuously analyze operational KPIs (lead times, fulfillment accuracy, costs) and optimize performance.

5. Team Leadership & Hiring

• Recruit, train, and manage operations teams (supply chain, logistics, customer support).

• Foster a culture of accountability, efficiency, and innovation.

• 5+ years in operations, supply chain, or logistics, preferably in e-commerce, construction, or building materials.

• Proven track record in scaling operations for an online marketplace or B2B platform.

• Experience with vendor negotiations, inventory management, and fulfillment optimization.

• Skills & Traits:

• Strong analytical and problem-solving skills.

• Hands-on, execution-focused mindset.

• Ability to thrive in a fast-paced, resource-constrained startup environment.

• Familiarity with e-commerce platforms (Shopify, Magento, WooCommerce) and operational tools (ERP, WMS) is a plus.

• Entrepreneurial Mindset:

• Passionate about disrupting the construction industry through technology.

• Comfortable wearing multiple hats-from strategy to execution.