{"id":1200527,"url":"https://alion.io/job/jobs-for-humanity-remote-bilingual-spanish-customer-service-representative-automotive","title":"Remote - Bilingual Spanish Customer Service Representative (Automotive)","company":{"id":4772,"name":"Jobs for Humanity","domain":"jobsforhumanity.com","url":"https://alion.io/company/jobsforhumanity","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":95,"open_postings":704,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":282,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":null,"max":16,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T19:02:30Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T20:38:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"VXI is looking for highly motivated and qualified Customer Relations Representatives to work full-time from their home in the state of Texas for our world-class contact center.\nThe primary responsibility of this role requires you to interface with our client’s vehicle owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention.\n It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nLocation: Remote Call Center\nCustomer Relations Representative - Customer & Dealership Support\nAbout the Role\nAs a Customer Relations Representative, you will play an important role in creating positive experiences for automotive customers and dealership teams. Our team partners closely with dealerships while serving as a resource for customers who need assistance with questions, concerns, and issues related to their vehicle ownership experience.\nYou will listen to customer concerns, research available solutions, provide knowledgeable guidance, and work with dealership personnel when additional support or coordination is needed.\nThis is a great opportunity for someone who enjoys helping people, solving problems, learning about automotive technology, and making complicated situations easier for customers. Every interaction is an opportunity to build trust and help create a positive experience.\nWhat You'll Do\nCustomer Interaction: Engage with customers by answering incoming calls, listening carefully to their questions or concerns, and providing professional, empathetic, and timely assistance.\n\nCustomer Advocacy: Take ownership of customer concerns and work to understand the situation from the customer's perspective while helping identify the best available path toward resolution.\n\nDealership Partnership: Work collaboratively with dealerships to help address customer concerns, provide guidance, and coordinate information when dealership involvement is needed.\n\nProblem Resolution: Research customer concerns, determine appropriate solutions, and follow through to help ensure issues are addressed effectively and efficiently.\n\nRecall & Customer Support Program Assistance: Provide customers and dealership personnel with guidance related to vehicle recalls and Customer Support Programs, including helping explain available resources and next steps.\n\nWarranty Support: Assist with questions related to warranty parameters and dealership processes, helping customers better understand their options while partnering with dealerships when necessary.\n\nConnected Services Support: Assist customers with connected services enrollment, connectivity questions, and troubleshooting. Help customers navigate technology-related concerns and provide clear instructions for available solutions.\n\nTechnical Assistance: Provide support for in-vehicle technology, including phone pairing, multimedia systems, navigation, and other connected vehicle features.\n\nResearch & Investigation: Utilize internal systems, online resources, reference materials, and available tools to research unique or complex customer concerns and identify accurate, appropriate solutions.\n\nMulti-Tasking Excellence: Navigate multiple software applications and systems while actively listening to customers, documenting information, researching concerns, and communicating solutions.\n\nDealership Coordination: When a customer concern requires dealership involvement, work with the appropriate dealership contacts to help facilitate communication and support a successful customer outcome.\n\nEscalation Assistance: Recognize concerns that require additional review or support and follow established escalation procedures while maintaining ownership of the customer experience.\n\nClear Communication: Explain processes, technical information, and next steps in a clear and easy-to-understand manner, adapting your communication style to meet each customer's needs.\n\nEmotional Intelligence: Use empathy, patience, and professionalism when interacting with customers who may be frustrated, confused, or experiencing a challenging situation.\n\nCustomer Experience: Look for opportunities to make each interaction easier and more positive. Your goal is not simply to answer a question, but to ensure the customer feels heard, supported, and confident about their next steps.\n\nAccuracy & Attention to Detail: Accurately document customer interactions, follow established procedures, and ensure information is handled consistently and appropriately.\n\nAttendance & Punctuality: Maintain excellent attendance and punctuality to provide reliable and consistent support to our customers and dealership partners.\n\nWhat We're Looking For\nCustomer Service & Communication\nA strong communicator who can build rapport and trust with customers and dealership personnel.\n\nA compassionate and patient problem solver who can listen to a customer's concern and identify the best way to help.\n\nComfortable working with technology and learning new software applications and systems.\n\nAble to research information independently and use available resources to find solutions.\n\nDetail-oriented and organized, with the ability to manage multiple systems and priorities at the same time.\n\nComfortable working in a fast-paced customer service environment where every interaction may bring a different question or challenge.\n\nAble to remain calm, professional, and solution-focused when working with frustrated or emotional customers.\n\nConfident working independently while also knowing when to collaborate with teammates or escalate a concern.\n\nDependable, accountable, and committed to providing consistent support.\n\nMotivated by the opportunity to make a difference in someone's experience.\n\nExtremely detailed oriented to ensure accurate information is being relayed to the customer.\n\nResilience & Coachability\nAbility to remain composed and productive during high-volume periods and challenging customer interactions.\n\nOpen to frequent feedback, coaching, and performance discussions.\n\nDemonstrates accountability for individual results.\n\nWilling and able to adjust behaviors based on coaching and performance feedback.\n\nMaintains a positive, professional approach when priorities or expectations change.\n\nRemote Work Discipline\nAbility to work independently in a structured remote contact center environment.\n\nStrong time-management and organizational skills.\n\nAbility to consistently meet attendance, schedule, quality, and performance expectations.\n\nAbility to maintain a professional, distraction-free workspace while working.\n\nDependable and prepared to begin work and return from scheduled breaks at assigned times.\n\nWhat You’ll Receive\nCompetitive Pay: $16 per hour ( $15 base pay + $1 bilingual Spanish premium), with opportunities for performance-based incentives.\n\nComprehensive Benefits: Medical, dental, and vision insurance options.\n\nPaid Training: Comprehensive training designed to prepare you for success in the role.\n\nReferral for Life Program: Opportunities to earn ongoing referral bonuses for eligible employee referrals.\n\nCareer Growth: Opportunities for advancement, professional development, and leadership career pathways.\n\nSupportive Remote Environment: A collaborative virtual team focused on continuous learning, development, and success.\n\nInclusive Culture: VXI is an Equal Opportunity Employer, including individuals with disabilities and veterans.\n\nWhy You’ll Love Working Here\nAt VXI, we recognize that great customer experiences start with great people. You’ll be part of a team that values customer connection, empathy, accountability, continuous learning, and personal growth.\nThis is an opportunity to strengthen your customer service, communication, critical-thinking, problem-solving, and relationship-building skills while developing a career in a fast-paced customer experience environment.\nEvery customer interaction is an opportunity to make a difference. Whether you’re answering a question, resolving a concern, helping with an order, or supporting a frustrated customer, your goal is to ensure the customer feels heard, valued, and confident in the path forward.\nIf you enjoy connecting with people, solving problems, taking ownership, and creating exceptional experiences, we’d love to hear from you.\nApply today to join VXI as a Customer Service Advisor and help us create extraordinary customer experiences.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\n High School Diploma\nCustomer service experience in a fast-paced customer-facing or phone environment.\nExcellent verbal and written communication skills\nStrong organizational skills and attention to detail\nStrong understanding of in-vehicle technology (i.e., Apple CarPlay® and Android Auto, Bluetooth pairing, navigation)\nAutomotive experience (i.e., dealership, technician, worked for an automotive company, etc.)\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":9070,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["Continuous learning","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T20:38:54Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":282,"reasons":["conf:7","agency","win:early","comp:brand"],"computed_at":"2026-09-25T03:51:36Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/jobs-for-humanity-remote-bilingual-spanish-customer-service-representative-automotive","json_url":"https://alion.io/job/jobs-for-humanity-remote-bilingual-spanish-customer-service-representative-automotive.json","meta":{"generated_at":"2026-09-25T03:51:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4209,"day_limit":5000,"remaining_today":791,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}