Software Support & Product Specialist

Jobs for Humanity • English • Arabic • Bachelor's Degree • SQL • 10 months ago
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Location
In office (Lebanon)
Seniority
Senior · 1+ year exp
Employment
Full-Time
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Jobs for Humanity

Jobs for Humanity is a global movement and recruitment platform dedicated to connecting underrepresented talent with inclusive employers committed to fair-chance and diversity hiring. The platform operates tailored job boards and career programs for specific groups, including neurodivergent individuals, refugees, blind or visually impaired job seekers, single parents, Black leaders, returning citizens (formerly incarcerated individuals), and LGBTQIA+ professionals. By providing job coaching, automated applicant tracking system (ATS) integrations, and diversity, equity, and inclusion (DEI) training for employers, the organization aims to reduce systemic employment barriers and foster equal workplace opportunities worldwide.
jobsforhumanity.com • Beirut • Riyadh • Amman • Houston • Corpus Christi • Professional Services • Human Resources • 501-1000 employees

At Nassar Computer Solutions we specialize in delivering innovative software solutions that empower businesses to streamline operations and enhance performance. As we continue to grow, we are seeking a dedicated and detail-oriented Software Support & Product Specialist to join our team.

This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience.

Key Responsibilities

  • Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS.
  • Conduct onboarding sessions and user training to support effective product adoption.
  • Document and report bugs or enhancement requests to the product and development teams.
  • Solve client’s problems remotely or on site
  • Improves system performance by identifying problems; recommending changes
  • Maintain and update user guides, FAQs, and knowledge base documentation.
  • Collaborate with internal teams to ensure client satisfaction and quick ticket resolution
  • Support software testing efforts, particularly for new features and version updates.

Qualifications & Experience:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
  • 1-5 years of experience in software support, customer success, or a similar role.
  • Strong verbal and written communication skills in Arabic , english.
  • Experience with enterprise software (ERP, HRMS, POS, etc.) is an advantage.
  • Knowledge in SQL 2008 and above

Skills & Attributes:

  • Strong problem-solving and analytical skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Team-oriented with a high level of professionalism and customer service mindset.
  • Proactive approach to continuous learning and knowledge sharing.

How to Apply

Interested candidates are invited to send their CV to [email protected] with the subject line: Application - Software Support & Product Specialist.

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