Technical Support Operations Manager
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Location
In office (Riyadh)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match
Jobs for Humanity is a global movement and recruitment platform dedicated to connecting underrepresented talent with inclusive employers committed to fair-chance and diversity hiring. The platform operates tailored job boards and career programs for specific groups, including neurodivergent individuals, refugees, blind or visually impaired job seekers, single parents, Black leaders, returning citizens (formerly incarcerated individuals), and LGBTQIA+ professionals. By providing job coaching, automated applicant tracking system (ATS) integrations, and diversity, equity, and inclusion (DEI) training for employers, the organization aims to reduce systemic employment barriers and foster equal workplace opportunities worldwide.
Jobs for Humanity is partnering with رقميات to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: رقميات
نحن نبحث عن مدير دعم فني محترف للانضمام إلى فريقنا. سيكون الشخص المثالي مسؤولاً عن ضمان تقديم الدعم الفني الفعال للعملاء والتحسين المستمر لجودة الخدمة التي نقدمها.
Job Purpose
الهدف من هذا الدور هو إدارة فريق الدعم الفني، وتطوير استراتيجيات لحل المشكلات التقنية، بالإضافة إلى تنسيق الجهود بين الأقسام المختلفة لضمان الاستجابة بسرعة وفعالية لاحتياجات العملاء.
Job Duties and Responsibilities
- إدارة فريق الدعم لضمان تقديم الدعم الفني الفعال للعملاء
- تطوير استراتيجيات لحل المشكلات التقنية وتحسين جودة الخدمة
- تنسيق الجهود بين الأقسام المختلفة لضمان استجابة سريعة وفعالة لاحتياجات العملاء
Required Qualifications
- القدرة على التواصل بوضوح
- مهارات القيادة
- فهم عميق للتقنيات المستخدمة في الشركة
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