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Able to determine problems quickly and deliver a Remarkable Customer Experience.\n\nCheck the case queue and clear the cases in it before the end of the shift\nHelp customers with Netskope products and services.\nUpdate ZD with case updates and set SLA accordingly\nManage caseloads & backlog in a timely manner, drive them for a closure\nTake ownership for problem resolution, problem reproduction and escalation.\nEscalate cases to the L2 team whenever required with proper documentation\nTechnical Skills:\nExcellent Communication Skills.\nCandidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues\nExcellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO\nFamiliarity with DLP and Encryption gateways.\nProven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.\nAbility to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc\nInternational Support experience preferable.\nCCNA certification is preferable\nDesired Profile:\nMinimum 3+ years of experience in TAC Environment like Firewall and SASE domains.\nShould have good communication skills\nHave a strong network security experience\nExperience in the IT / ITES sector preferably with expertise in network security domain\nBachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications\nEnjoy challenging and diverse work assignments in a fast-paced environment\nShould consistently achieve business goals in a short time frame\n#NetworkSecurityEngineer #NetskopeProject #TACEnvironment #Firewall #SASEDomains 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