{"id":3469230,"url":"https://alion.io/job/john-brooks-company-service-coordinator","title":"Service Coordinator","company":{"id":679456,"name":"John Brooks Company","domain":"johnbrooks.ca","url":"https://alion.io/company/johnbrooks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":42750},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T16:31:20Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T03:50:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"WHAT DO WE DO?\nWe create solutions for the people who keep our world flowing.\nFor over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.\nTHE ROLE\nReporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.\nDUTIES & RESPONSIBILITIES\nManage repair, field service, and parts orders from initial request through completion\nPrepare detailed quotations including labour, materials, parts, and scope of work\nReview technical reports, drawings, and documentation to determine repair requirements\nEvaluate repair versus replacement options and provide cost-effective recommendations\nCoordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments\nSchedule and coordinate service work, repairs, and third-party services to meet customer timelines\nMonitor job progress and provide regular updates to stakeholders\nEnsure required materials, parts, and resources are available before work begins\nCreate and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems\nTrack job status and ensure accuracy of all documentation, costing, and order information\nSupport invoicing and job closure activities in collaboration with the Accounting team\nServe as the primary point of contact for customer inquiries, concerns, and service updates\nBuild and maintain positive relationships with customers, suppliers, vendors, and contractors\nMaintain compliance with company policies, procedures, and Health & Safety requirements\nProvide administrative support, project updates, and assist with special projects and other duties as assigned\nRequirements\nQUALIFICATIONS\nEssential:\nHigh school diploma or equivalent\nMinimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role\nAdvanced proficiency with Microsoft Office Suite\nExperience using CRM and/or ERP systems\nStrong problem-solving and troubleshooting abilities\nExcellent verbal and written communication skills\nStrong interpersonal and relationship-building skills\nAbility to interpret technical reports, drawings, and repair documentation\nExperience preparing accurate quotations and managing order processes\nStrong organizational, multitasking, and prioritization skills\nHigh attention to detail and accuracy\nCustomer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment\nDesirable:\nPost-secondary education in Business, Engineering Technology, Supply Chain, or a related field.\nExperience in industrial, mechanical, pump, rotating equipment, or service-related environments.\nKnowledge of repair, maintenance, or field service operations.\nExperience creating bills of materials and managing inventory-related processes.\nUnderstanding of job costing, pricing, and repair versus replacement analysis.\nFamiliarity with technical products, equipment repairs, and service workflows\nWORK ENVIRONMENT\nFast-paced environment in a dynamic competitive industry \nDaily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings \nExposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions \nAt John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.\nBenefits\nWHAT’S IN IT FOR YOU?\nCompetitive remuneration including base salary ($60,000-$70,600)\nCompetitive vacation\nPaid personal day program\nGenerous benefits package that includes coverage for things like medical, dental, paramedical, and vision\nCompany Group RRSP with employer matching\nAnnual health & wellness subsidy\nFUN FACTS\nThe average employee tenure is 9 years\nWe enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays\nWe regularly host social events and gatherings to foster togetherness and fun\nWe are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.\nWe use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions","description_format":"text","description_chars":5257,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-29T16:31:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":42750,"is_top_pay":false},"html_url":"https://alion.io/job/john-brooks-company-service-coordinator","json_url":"https://alion.io/job/john-brooks-company-service-coordinator.json","meta":{"generated_at":"2026-11-04T06:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679456},"rest":"https://alion.io/mcp/rest/get_company?id=679456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohn-brooks-company-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohn-brooks-company-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohn-brooks-company-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/john-brooks-company-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohn-brooks-company-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3469230}},{"tool":"search_jobs","arguments":{"company":"johnbrooks.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3469230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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