{"id":3182063,"url":"https://alion.io/job/john-deere-machine-support-specialist-2","title":"Machine Support Specialist","company":{"id":1756834,"name":"John Deere","domain":"deere.com","url":"https://alion.io/company/deere-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":78,"open_postings":48,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kernersville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T20:59:31Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T06:08:50Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.\n John Deere is an equal opportunity employer, including disabled & veterans. \n\n Primary Location: United States (US) - Iowa - Dubuque\nFunction: Customer Experience (CA)\nTitle: Machine Support Specialist - 125090\nOnsite/Remote: Onsite Position\n\nYour Responsibilities\nAs a Machine Support Specialsit for John Deere Dubuque Works located in Dubuque, IA or Kernersville, NC, you will:\nServe as a primary point of contact for dealer technicians through the Dealer Technical Assistance Center (DTAC), delivering expert guidance and solutions for excavator issues\nTravel to customer locations to assist dealer technicians in diagnosing and resolving complex machine issues\nCollaborate with the Quality Improvement Team (QIT) and engage in the Early Detection Problem Resolution (EDPR) process to identify and implement strategies that enhance excavator product quality\nVISA Sponsorship is NOT available for this position\nWhat Skills You Need\n2 or more years of experience providing technical recommendations to internal and/or external customers and/or dealers\nStrong problem-solving abilities\nProduct knowledge\nWhat Makes You Stand Out\nExperience delivering constructive feedback to factory quality teams regarding product quality and customer experience, contributing to continuous improvement initiatives\nFamiliarity with ServiceAdvisor, ServiceCenter or similar diagnostic tools, enabling effective troubleshooting and support for dealer technicians\nExcavator Product Knowledge: Strong familiarity with excavators and other construction equipment\nEducation\nIdeally you will have a degree or equivalent related work experience in the following:\nAssociate's or Bachelor's Degree in Engineering,Technology or related field\nWhat You'll Get\nAt John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:\nFlexible work arrangements\nHighly competitive base pay \nSavings & Retirement benefits (401K and Defined Contribution)\nHealthcare benefits with a generous company contribution in the Health Savings Account\nAdoption assistance\nEmployee Assistance Programs\nTuition assistance\nFitness subsidies and on-site gyms at specific Deere locations\nCharitable contribution match\nEmployee Purchase Plan & numerous discount programs for personal use\nVacation and Holiday Pay\n$77,628.00 - $116,436.00 + Benefits\nFollow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL\nMust be 18 years of age or older to apply\nThe information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.\nThe terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.\nACA Section 1557 Nondiscrimination Notice\nThe John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.","description_format":"text","description_chars":4769,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Farm Machinery","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-23T21:52:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 165 · green card filings: 43","filings_12m":165,"filings_prev_12m":170,"green_card_filings_12m":43,"median_offered_wage_usd":130433,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.532,"p_room":0.9,"age_days":17,"expected_fill_days":29,"reasons":["conf:4","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/john-deere-machine-support-specialist-2","json_url":"https://alion.io/job/john-deere-machine-support-specialist-2.json","meta":{"generated_at":"2026-10-24T08:39:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12251,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756834},"rest":"https://alion.io/mcp/rest/get_company?id=1756834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohn-deere-machine-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohn-deere-machine-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohn-deere-machine-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/john-deere-machine-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohn-deere-machine-support-specialist-2"}]}