{"id":4026327,"url":"https://alion.io/job/john-deere-territory-customer-experience-manager","title":"Territory Customer Experience Manager","company":{"id":1756834,"name":"John Deere","domain":"deere.com","url":"https://alion.io/company/deere-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":49,"ghost_share":0,"stale_share":0.816,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tarnowo Podgórne, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T06:07:56Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T17:01:50Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.\nDue to the development of John Deere Polska Branch in Tarnowo Podgórne, we are currently seeking candidates for the position of:\nTerritory Customer Experience Manager\nTarnowo Podgórne, Poland\nLead the delivery of product uptime, machine performance and customer success across the assigned territory and product lines. Build dealer technical capability, coordinate effective problem resolution and connect dealers to deliver an outstanding customer experience. The TCEM succeeds not only through technical expertise, but through trusted relationships with customers, operators and dealer teams. This differentiates the role from a traditional technical support position and links directly to customer success.\nYour responsibilities:\nDrive product uptime and effective machine operation by developing dealer support capabilities and coordinating timely technical intervention.\n\nSupport the continuous development of dealer employees and specialists by strengthening their knowledge, skills, and expertise.\n\nCoordinate the diagnosis, escalation and resolution of priority technical issues, ensuring clear ownership, timely communication and appropriate product-line involvement.\n\nDevelop channel partner capabilities in technical diagnostics, issue resolution, machine optimisation and proactive machine monitoring.\n\nServe as the interface between the customers, dealership and product lines to reduce recurring technical issues.\n\nConduct regular proactive dealer and customer visits, with particular focus on key accounts, customer retention and recurring product-performance concerns.\n\nPromote and facilitate the use of centralized and connected support, leveraging all available systems and tools.\n\nCoordinate and monitor relevant New Model Qualification cases, warranty matters, product programmes and commercial-assistance cases, escalating exceptions through the appropriate process.\n\nLead the technical and product-performance elements of Customer Success Journey execution, in collaboration with the other stakeholders and dealer teams.\n\nCollaborate across Harvesting, Crop Care & Precision Technology, Aftermarket, Key Accounts, Sales and other relevant functions to deliver coordinated customer support\n\nSuggested measures of success:\nProduct uptime and machine-performance outcomes.\n\nTimeliness and quality of technical issue resolution.\n\nReduction in recurring technical issues.\n\nDealer technical capability development.\n\nMachine-monitoring and technology-utilisation effectiveness.\n\nCustomer experience and retention outcomes.\n\nExecution of the technical elements of Customer Success Journey.\n\nOur requirements:\nAbility and willingness to travel regularly across the assigned EMEA territory, including non-EU countries.\n\nIdeally you have a degree or equivalent & relevant work experience within agriculture, agronomy, agricultural engineering, precision agriculture, technical support, customer support.\n\nYou possess excellent coaching & interpersonal skills and can motivate, engage, and unite people around common objectives effectively interacting with dealers.\n\nAbility to work independently, remain self-motivated and self-organized, and manage multiple support priorities plus enjoy working with numbers and leveraging your analytical skills.\n\nFluent in English.\n\nWhat we offer:\nEmployment contract. \nOpportunities for professional development within the company, with strong support for internal career growth.\nEmployee referral program.\nAdditional vacation days based on length of employment.\nHoliday allowance when taking at least 2 weeks off.\nDaily use of a foreign language in a friendly international working environment.\nPrivate medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.\nFree access to our e-learning platform, featuring over 1,000 courses.\nPlease attach an English version of your CV.\nWe welcome applicants for who they are and value the unique perspectives, experiences, and strengths each person brings. We are committed to fostering a respectful, inclusive workplace where everyone can feel welcome, supported, and able to contribute.","description_format":"text","description_chars":4702,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farm Machinery","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-10T17:01:50Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.765,"p_room":0.75,"age_days":21,"expected_fill_days":30,"reasons":["conf:2","win:late","comp:brand"],"computed_at":"2026-11-10T19:16:43Z"},"pay":null,"html_url":"https://alion.io/job/john-deere-territory-customer-experience-manager","json_url":"https://alion.io/job/john-deere-territory-customer-experience-manager.json","meta":{"generated_at":"2026-11-10T19:16:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756834},"rest":"https://alion.io/mcp/rest/get_company?id=1756834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohn-deere-territory-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohn-deere-territory-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohn-deere-territory-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/john-deere-territory-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohn-deere-territory-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4026327}},{"tool":"search_jobs","arguments":{"company":"deere.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4026327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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