{"id":2863675,"url":"https://alion.io/job/john-deere-territory-customer-support-manager","title":"Territory Customer Support Manager","company":{"id":1756834,"name":"John Deere","domain":"deere.com","url":"https://alion.io/company/deere-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":40,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:29:20Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T14:53:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.\nTitle: Territory Customer Support Manager - 125362\nPrimary Location: Canada (CA) - Off-Site - Remote\nOrganizational Group: A&T Prod&Prec/R3/R4\nFunction: Customer Experience (CA)\nOnsite/Remote: Remote Position\n Salary Range: $96,288 - $124,608 (CAD)\nNew or Existing Position: Existing\nCandidates applying for this position must be legally eligible to work in Canada.\nThe salary range reflects the company’s base pay across Canada. Actual salary depends on factors including but not limited to skills, experience and education.\nYour Responsibilities\nAs Territory Customer Support Manager, Strategic Accounts Business Division for John Deere in Regina or surrounding area, Saskatchewan, you will:\nDrive Machine Performance, Problem Resolution and In-Field Support by owning the customer experience for assigned Strategic Accounts, providing proactive in-field support, ensuring machine performance, and driving rapid resolution of product and performance issues through collaboration with dealers, customers, and factory teams.\nLead machine readiness activities by ensuring customer, machine and technology readiness for each production step. Working with dealers and customers to prepare equipment for the season and implementing proactive support strategies that maximize uptime and customer success.\nAdvance Strategic Initiatives by developing and delivering operator training programs in partnership with Product Support, Engineering, and Product Specialists to improve customer confidence, technology utilization, and operational efficiency across Strategic Account locations.\n Drive Strategic Collaboration Across Teams by partnering with Strategic Account Sales, dealer teams, factory support, and local territory teams to lead coordination activities, maintain issue management processes, and execute strategic initiatives that improve long-term customer success.\nWhat Skills You Need\n2 or more years of customer support and/or marketing and sales, factory product support, engineering, manufacturing and agricultural operations experience.\nPrior experience with customer interaction regarding products, parts, service, or production agriculture operations.\nMicrosoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint).\nAbility and willingness to travel internationally/domestically up to 50%.\nWhat Makes You Stand Out\nField experience with regular customer contact and knowledge of dealer/distribution networks and agricultural operations.\nPractical experience with John Deere machinery, precision agriculture technology, and Connected Support solutions.\nDemonstrated project management, issue resolution, and cross-functional leadership skills.\nExperience developing operator training programs and supporting Strategic Account customers through critical production periods.\nEducation\nIdeally, you will have a degree or equivalent related work experience in the following:\nBachelor’s degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline.\nIn accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.\nThis position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.\nThe company uses artificial intelligence (AI) in screening, assessing, and selecting applicants for open positions.\nThe information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.\nAs part of the total compensation package for this position, the incumbent will be provided with the requirements to carry out the duties of the position which may include but are not limited to access to company vehicle or mileage reimbursement, laptop, cell phone and protective equipment.\nRelocation assistance may be provided in some instances as determined by the terms and conditions of the Company’s Relocation Policy.","description_format":"text","description_chars":4870,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Farm Machinery","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-19T17:02:15Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/john-deere-territory-customer-support-manager","json_url":"https://alion.io/job/john-deere-territory-customer-support-manager.json","meta":{"generated_at":"2026-10-22T18:05:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756834},"rest":"https://alion.io/mcp/rest/get_company?id=1756834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohn-deere-territory-customer-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohn-deere-territory-customer-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohn-deere-territory-customer-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/john-deere-territory-customer-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohn-deere-territory-customer-support-manager"}]}