{"id":3898759,"url":"https://alion.io/job/john-lewis-partnership-technical-support-partner-2","title":"Technical Support Partner","company":{"id":1824773,"name":"John Lewis Partnership","domain":"jlpjobs.com","url":"https://alion.io/company/jlpjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oxford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29400,"max":35700,"currency":"GBP","period":"year","gross":null,"usd_annual":47716},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-06T23:56:51Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T13:10:25Z","board_verified":false,"closed_at":"2026-11-09T13:10:25Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"ABOUT THE ROLE\nAs a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for.You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.\n\nIn addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.\n\nKey Responsibilities\nIt is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include:\n- Offering exceptional customer service to our customers by showing empathy with their product related issue.\n- Keeping the customer up to date with product repairs.\n- Adhering to the business systems and processes to minimise loss and protect profitability.\n- Troubleshooting technical issues as a first point of resolution where possible.\n- Supporting the wider shop team with general shop-keeping tasks and customer service.\nEssential skills/experience you'll need\n- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.\n- High level of product knowledge and expertise.\n- Technical support experience.\nDesirable skills/experience you may have\n- Experience in a customer facing retail environment.\n- Ability to troubleshoot product related issues.\n\nClosing Date:\nNovember 13, 2026Pay:\n£29,400.00 - £35,700.00 AnnualContract Type:\nPermanentHours of Work:\nFull time position, working 37.5 hours per week across seven days to include early starts, late finishes, evenings and weekends.Job Level:\nPartnership Level 9Where You'll Be Working:\nOxford (John Lewis & Partners), 101 The Westgate, Oxfordshire, Oxfordshire, OX1 1PBABOUT THE PARTNERSHIP\nWe’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.\nWe’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.\nAs Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.\nWe all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.\nAs Partners, we make all the difference. And, we all own it.\nImportant points to note:\nIt’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.\nWe also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.\nWe want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.","description_format":"text","description_chars":3964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries","Home Decor"],"lifecycle":[{"event":"open","at":"2026-11-06T23:56:51Z"},{"event":"close","at":"2026-11-09T13:10:25Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":47716,"is_top_pay":false},"html_url":"https://alion.io/job/john-lewis-partnership-technical-support-partner-2","json_url":"https://alion.io/job/john-lewis-partnership-technical-support-partner-2.json","meta":{"generated_at":"2026-11-09T13:35:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1824773},"rest":"https://alion.io/mcp/rest/get_company?id=1824773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohn-lewis-partnership-technical-support-partner-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohn-lewis-partnership-technical-support-partner-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohn-lewis-partnership-technical-support-partner-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/john-lewis-partnership-technical-support-partner-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohn-lewis-partnership-technical-support-partner-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3898759}},{"tool":"search_jobs","arguments":{"company":"jlpjobs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3898759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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