{"id":927107,"url":"https://alion.io/job/johngore-product-designer-level-1","title":"Product Designer, Level 1","company":{"id":8052,"name":"Johngore","domain":"johngore.com","url":"https://alion.io/company/johngore","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T11:15:28Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"The John Gore Organization (JGO) is a leading presenter, distributor, and marketer of Broadway theater worldwide. Led by owner John Gore, a record 27-time Tony Award winner and Emmy Award recipient, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, Group Sales Box Office, and Broadway Brands. JGO presents live theater in more than 45 cities across North America, as well as on Broadway, Off-Broadway, London’s West End, Japan, and China. Its productions have earned Tony Awards in every producing category, along with numerous Drama League, Drama Desk, and Olivier Awards. The organization is committed to expanding access to the arts and supporting theater education initiatives that inspire and develop the next generation of artists, audiences, and industry leaders. John Gore also oversees John Gore Studios, a British film and television studio dedicated to preserving iconic heritage IP and championing new storytelling.\nWe are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.\n$90,000 - $140,000/annually\nFLSA Status: ExemptSummary\nThe UX Designer supports the day-to-day design and improvement of JGO’s digital products across the customer journey, from show discovery and ticket purchasing through order management and customer support. Responsibilities include translating business and user needs into flows, wireframes, prototypes, and high-fidelity interfaces; collaborating with designers, engineers, product owners, and stakeholders; addressing requirements and edge cases; and contributing to accessible, consistent design systems across products.\nThe objective of the role is to make complex experiences feel simple, clear, and trustworthy for a wide range of theatergoers. By improving usability, supporting efficient purchasing journeys, and creating scalable design solutions, the UX Designer helps JGO attract and serve more customers, strengthen engagement and confidence, and deliver digital experiences that can grow across its brands and markets.\nDuties and Responsibilities\nUser Experience and Interface Design\nDesign user flows, wireframes, prototypes, and high-fidelity interfaces across browsing, discovery, ticket purchasing, order management, and customer-support experiences.\nTranslate user needs, business goals, and technical requirements into clear, practical design solutions.\nApply strong principles of layout, typography, visual hierarchy, interaction design, and responsive design.\nConsider a wide range of users, use cases, real-world constraints, and edge cases throughout the design process.\nDesign Systems and Production\nContribute to the creation, documentation, and maintenance of design systems across multiple products.\nCreate and update reusable components, patterns, and design specifications that promote consistency and scalability.\nComplete detail-oriented production work with a high degree of accuracy, organization, and quality.\nPrepare clear design assets and documentation to support successful engineering implementation.\nCollaboration and Implementation\nCollaborate closely with the Lead Designer, engineers, product owners, stakeholders, and internal and external partners.\nParticipate in design reviews, working sessions, and constructive critiques.\nCommunicate progress, decisions, dependencies, and obstacles clearly, early, and consistently.\nPartner with engineers throughout implementation to clarify design intent, resolve issues, and refine the final experience.\nUsability, Accessibility, and Quality\nHelp simplify complex systems and requirements into experiences that feel clear, efficient, and trustworthy.\nIncorporate accessibility considerations and established standards into design decisions.\nReview implemented experiences for usability, visual consistency, accuracy, and alignment with approved designs.\nIdentify opportunities to improve the customer experience across JGO’s products and brands.\nPlanning and Professional Development\nBalance larger, longer-term initiatives with shorter-term requests and production needs.\nManage assigned work responsibly and meet agreed-upon commitments and deadlines.\nSeek feedback, test ideas, and iterate on solutions as requirements and understanding evolve.\nContinue developing UX, visual-design, accessibility, prototyping, and product-thinking skills through mentorship, learning, and experimentation.\nUse Figma and approved AI-assisted workflows to support design exploration, iteration, documentation, and delivery.\nCompetencies\nTo perform the job successfully, an individual should demonstrate the following competencies:\nUser-Centered Design: Considers user needs, behaviors, and real-world circumstances when developing design solutions.\nDesign Fundamentals: Applies sound UX and visual-design principles, including layout, typography, hierarchy, interaction patterns, and responsive design.\nSystems Thinking: Recognizes relationships across products and workflows and creates solutions that support consistency, reuse, and scale.\nProblem Solving: Analyzes complex requirements, constraints, and edge cases and translates them into clear, practical experiences.\nQuality and Attention to Detail: Produces accurate, consistent, and well-organized work and carefully reviews designs before delivery.\nCollaboration: Works effectively with designers, engineers, product owners, stakeholders, and internal and external partners to reach shared goals.\nAccountability: Takes responsibility for assigned work, follows through on commitments, and raises risks or obstacles promptly.\nAdaptability and Prioritization: Balances long-term initiatives with shorter-term requests and responds constructively to changing needs.\nInitiative: Proactively identifies opportunities to improve the product, design process, and customer experience.\nLearning and Growth: Seeks feedback, experiments thoughtfully, and continually develops design, accessibility, technical, and product-thinking skills.\nPragmatism: Balances customer needs, business objectives, technical feasibility, timelines, and available resources.\nAccessibility Awareness: Considers inclusive-design principles and accessibility standards when creating and evaluating experiences.\nCustomer Focus: Understands how design decisions affect customer confidence, usability, and satisfaction throughout the theatergoing journey.\nQualifications aka KSAOs\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nKnowledge\nFoundational knowledge of user-experience and user-interface design principles.\nUnderstanding of layout, typography, visual hierarchy, interaction design, and responsive design.\nUnderstanding of user-centered design processes, including problem framing, exploration, iteration, and refinement.\nAwareness of consistency, reusable patterns, and systems-based approaches to product design.\nSkills\nSkill in creating user flows, wireframes, prototypes, and high-fidelity interface designs.\nProficiency with Figma or the ability to quickly attain proficiency.\nSkill in translating user needs, business objectives, and technical requirements into clear design solutions.\nStrong visual-design, organizational, and detail-management skills.\nEffective written, verbal, visual, and interpersonal communication skills.\nSkill in presenting design concepts and explaining design decisions to technical and nontechnical audiences.\nSkill in documenting designs, interactions, components, and implementation requirements.\nSkill in using standard collaboration, communication, documentation, and reporting tools.\nAbilities\nAbility to work from high-level goals and develop them into practical, usable solutions.\nAbility to analyze complex requirements, identify edge cases, and apply sound reasoning to design decisions.\nAbility to collaborate effectively with designers, engineers, product owners, stakeholders, and internal and external partners.\nAbility to receive, evaluate, and incorporate constructive feedback.\nAbility to balance multiple assignments, shifting priorities, short-term requests, and longer-term initiatives.\nAbility to communicate progress, decisions, dependencies, and obstacles clearly and promptly.\nAbility to produce accurate, consistent, and well-organized work.\nAbility to learn new tools, processes, product areas, and design practices.\nAbility to work effectively both independently and as part of a remote, cross-functional team.\nOther Characteristics\nCuriosity and a demonstrated commitment to continued learning and professional growth.\nA user-focused mindset and concern for how design decisions affect customers, colleagues, and the business.\nAccountability for actions, commitments, deadlines, and the quality of completed work.\nProfessionalism, sound judgment, initiative, and respect for others.\nOpenness to experimentation, collaboration, and constructive critique.\nA pragmatic approach that balances user needs, business goals, technical feasibility, and real-world constraints.\nStrong attention to quality, clarity, consistency, accessibility, and detail.\nPreferred Qualifications\nExperience with ecommerce, ticketing, or other transactional products.\nFamiliarity with accessibility principles and standards, including WCAG.\nBasic knowledge of HTML, CSS, and responsive web design.\nExperience working with or contributing to a design system.\nExperience designing for mobile platforms, including iOS or Android.\nEducation and/or Experience\nRequired\nEducation, training, or practical experience sufficient to demonstrate a foundation in user-experience and visual-design principles. Relevant experience may be gained through employment, internships, freelance work, apprenticeships, coursework, certification programs, or independent projects.\nA portfolio demonstrating the candidate’s design thinking, process, and ability to develop clear, user-centered solutions-not solely final visual outcomes.\nExperience creating user flows, wireframes, prototypes, or high-fidelity interface designs using Figma or a comparable design tool.\nExperience receiving feedback and iterating on design work in collaboration with others.\nNo specific college degree or minimum number of years of professional UX experience is required.\nPreferred\nExperience designing ecommerce, ticketing, or other transactional digital products.\nExperience working with or contributing to a design system.\nFamiliarity with accessibility standards and inclusive-design practices, including WCAG.\nBasic understanding of HTML, CSS, and responsive web design.\nExperience designing for mobile platforms, including iOS or Android.\nExperience collaborating with product managers, engineers, designers, or other cross-functional stakeholders in a professional, academic, or project-based environment.\nCommunication Skills\nCommunicates clearly, professionally, and proactively with designers, engineers, product owners, stakeholders, and internal and external partners.\nProvides timely updates on progress, priorities, dependencies, decisions, and potential obstacles.\nPresents design concepts and explains the reasoning behind decisions in a way that is accessible to both technical and nontechnical audiences.\nListens actively, asks thoughtful questions, and confirms requirements before moving work forward.\nParticipates constructively in design critiques and working sessions and responds positively to feedback.\nDocuments user flows, design specifications, interaction details, and decisions clearly to support implementation.\nCommunicates with candor, respect, and empathy, particularly when discussing constraints, tradeoffs, or differing perspectives.\nAdapts communication style and level of detail to suit the audience and situation.\nColl...","description_format":"text","description_chars":16898,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Media & 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