{"id":2129023,"url":"https://alion.io/job/johnny-was-customer-service-agent","title":"Customer Service Agent","company":{"id":2457868,"name":"Johnny Was","domain":"johnnywas.com","url":"https://alion.io/company/johnnywas","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-07-02T00:00:00Z","employer_posted_date":"2026-07-02","last_verified_at":"2026-10-16T16:03:40Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"Johnny Was, LLCAt Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.\nOur Customer Care Agents will work directly with our most prized possession, our customers. You will enhance our customer experience and maximize web sale opportunity through solutions and subject matter expertise. You will contribute to department productivity and profitability by handling all customer-led requests, inquiries, and complaints in compliance with the team’s Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).Position Overview:\nAssist customers through multiple channels including voice, email, live chat, social platforms, etc.\nFacilitate and assist customers in order processing, online account creation and account management\nProcess online order intervention requests in accordance with corporate policy\nProvide customer support regarding order related inquiries (order status, tracking, replacements, returns, etc.)\nFacilitate and assist customer subscription requests associated with catalog, e-mail and SMS.\nProvide general support and troubleshooting with website navigation\nEffectively escalate relevant feedback, experiences, or issues to promote an environment of customer satisfaction\nProvide cross-functional order support in partnership with E-Comm, Returns, Retail and Loss Prevention departments\nAct as a liaison cross-functionally to prioritize order intervention and order completion\nAct as a SME on www.johnnywas.com customer policy, terms and conditions\nAct as a SME on www.johnnywas.com product, styles and collections\nDeliver exceptional customer experiences that are engaging and personalized while maintaining an environment of genuine and professional customer connections\nMaintain and cultivate effective relationships with internal departments that fosters compassion, respect and teamwork\nAdhere to and ensure compliance of company guidelines and department policies\nPerform other related duties as required and assigned\nRequirements:\n3+ years customer service or call center experience required\nExperience with e-commerce or start up environment strongly preferred\nExperience with fashion brand or luxury retail\nExceptional communication; verbal, written and interpersonal skills\nCritical thinker, self-starter with great attitude\nPassionate and empathetic; a love of helping others\nDemonstrates superior time management and organizational skills including sensitivity to urgent matters\nPossesses adaptability, resourcefulness, ability to navigate varying request and stress tolerance\nFlexible schedule; some weekends and major holidays\nZendesk, Salesforce Commerce Cloud, KWI, Microsoft Exchange experience a plus!\nPlease note this is a hybrid position and agents will be expected to come into the office 2-3 days a week.\nCompensation range: $20.00/Hour - $21.00/Hour\nWhat happens next? \nIf you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.\nThis Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.\nU.S. EEOC: Know Your Rights \nOxford Industries participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.\nPlease click here to review our Applicant Privacy Policy.","description_format":"text","description_chars":4215,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Gift Cards & Loyalty Programs","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-09T00:52:08Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.28,"age_days":107,"expected_fill_days":30,"reasons":["conf:13","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/johnny-was-customer-service-agent","json_url":"https://alion.io/job/johnny-was-customer-service-agent.json","meta":{"generated_at":"2026-10-17T21:33:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2457868},"rest":"https://alion.io/mcp/rest/get_company?id=2457868"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnny-was-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnny-was-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnny-was-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnny-was-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnny-was-customer-service-agent"}]}