{"id":1072993,"url":"https://alion.io/job/johnson-controls-arc-controller","title":"ARC Controller","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":733,"ghost_share":0.001,"stale_share":0.547,"repost_share":0.012,"time_to_fill_p50_days":23,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Craigavon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":425},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-13T12:54:23Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Who we are\nEnvision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.\nWe are currently looking for a Customer Support Operator to join our team. In this full-time, permanent position you will work on 12-hour day and night shifts operating on 4 days on 4 days off rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY.\nWhat we offer\nComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products\n\nPaid Annual Leave, plus bank holidays (Holiday buy back option available)\n\nFull Time (42 hours per week, 4 on 4 off shifts)\n\nExtensive product and on the job/cross training opportunities with outstanding resources available\n\nEncouraging and collaborative team environment\n\nCareer development through various career ladders including Customer Service\n\nDedication to safety through our Zero Harm policy\n\nAccess to business resource groups\n\nWhat you will do:\nMonitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting\n\nAnswer intercoms and inbound telephone calls professionally, quickly and effectively\n\nEffectively use the telephone systems and follow the guidance of the company policy and procedures\n\nSupport the Control Room Supervisors and in their absence to take control of the operations (subject to training)\n\nMonitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly\n\nReport any operational difficulties and problems to the supervisor on duty\n\nWhat we look for:\nThe ability to work under pressure, to be self-motivated and able to work independently or as a team member\n\nThe ability to prepare letters, reports and documents in an accurate and concise manner\n\nThe ability to communicate diplomatically and effectively, both verbally and in writing\n\nSufficient investigative skills to identify the root cause of any problems identified\n\nSIA (Security Industry Authority) CCTV license 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