{"id":1213384,"url":"https://alion.io/job/johnson-controls-associate-service-sales-engineer","title":"Associate Service Sales Engineer","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":735,"ghost_share":0,"stale_share":0.434,"repost_share":0.001,"time_to_fill_p50_days":25,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":109000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":194},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-25T05:47:22Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T15:15:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us:\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat you will do:\nAs Associate Service Sales Engineer, you will be supporting the sale of Labour & Materials (L&M) labour hours, travel, and materials for service tasks, and the sale/administration of Planned Service Agreements (PSA) for uptime.\nGain exposure to digitalization and retrofit opportunities while working under supervision to help generate quotes, manage opportunities, and engage customers.\nHow You Will Do It:\nPrimary Responsibilities (L&M & PSA Focus)\nL&M sales:\nAssist in pricing and selling Labour & Materials for field service tasks, including labour hours, labour rates, travel charges, and materials used. Ensure quotes reflect accurate scoping and margin targets, with engineering support as needed.\nQuote preparation:\n\nPrepare clear L&M quotations with defined labour, travel, and materials elements; use standard templates and guidance to ensure consistency.\nPSA sales\n\nSupport the promotion and administration of PSA (Planned Service Agreements) for uptime, including quoting, basic proposal development, and coordination with operations and teams.\nAttaching L&M/PSA:\n\nWork with teams to identify opportunities to include L&M on service jobs or to offer PSA alongside existing services; support strategies to improve attach rates.\nCustomer data collection:\n\nGather site and equipment data, maintenance history, and usage information to tailor L&M quotes and PSA scopes; maintain accurate records in the CRM.\nCRM & documentation:\n\nKeep opportunities, quotes, and related documents up to date in the CRM; ensure accuracy and compliance of commercial paperwork.\nSecondary Responsibilities (Digitalization & Retrofit)\nDigitalization support: Assist in promoting digital service offerings (monitoring platforms, connectivity) by collecting customer data and supporting value-based proposals as directed.\n\nRetrofit support: Aid in identifying retrofit/upgrade opportunities; coordinate with field/engineering teams for initial scoping and proposal preparation.\n\nOperational & Support Responsibilities\nQuotation support: Prepare quotes, pricing inquiries, and basic technical proposals under supervision; ensure timely, accurate documentation.\n\nCustomer engagement: Assist in proactive communication before, during, and after quotes; follow up on AR, PO, TOC, and other commercial documents.\n\nCross-functional collaboration: Support regional offices and coordinate with Operations, Procurement, and Engineering to fulfill customer needs; assist with market surveys and competitive analysis as required.\n\nDocumentation & delivery: Ensure electronic documentation is complete and compliant; support timely parts delivery and service execution planning\n\nKey Performance Indicators (KPIs)\nL&M quotes won and L&M attach rate (percentage of opportunities converting to L&M quotes/sales).\n\nPSA revenue, gross margin, and renewal activity (as applicable).\n\nL&M/PSA pipeline growth and conversion rate.\n\nOn-time service delivery and adherence to project timelines.\n\nMargin achievement on L&M and PSA engagements.\n\nCustomer satisfaction and retention metrics.\n\nRelationships\nInternal: Sales, Operations, Admin, Procurement, Engineering, Regional Offices.\n\nExternal: Customers, Vendors, Contractors, Service Partners.\n\nWhat We Look For:\nQualifications & Experience:\nDiploma or Degree in Engineering (Mechanical, Electrical, Industrial, or related) or equivalent.\n\n1-3 years of relevant experience in service sales, maintenance, or related field; experience with L&M stand-alone quotes or service work is a plus.\n\nExposure to industrial sectors (manufacturing, oil & gas, heavy equipment) is beneficial.\n\nFamiliarity with digital service platforms is advantageous.\n\nSkills & Competencies:\nFoundational sales aptitude with ability to articulate value-based solutions.\n\nCustomer-centric, detail-oriented, and able to manage multiple tasks and deadlines.\n\nProactive, collaborative, and able to work independently as well as across functions.\n\nStrong communication and presentation skills; proficient with CRM and MS Office.\n\nQuick learner, willing to develop expertise in L&M (Labour & Materials) and PSA.\n\nWhat we offer:\nCompetitive salary\n\nPaid vacation/holidays/sick time\n\nComprehensive benefits package\n\nOn the job/cross training opportunities\n\nEncouraging and collaborative team environment\n\nDedication to safety through our Zero Harm policy","description_format":"text","description_chars":5033,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T05:47:22Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:9","win:early","comp:junior,brand"],"computed_at":"2026-09-26T00:54:22Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-associate-service-sales-engineer","json_url":"https://alion.io/job/johnson-controls-associate-service-sales-engineer.json","meta":{"generated_at":"2026-09-26T00:54:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":848,"day_limit":5000,"remaining_today":4152,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}