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Este puesto maneja interacciones rutinarias con clientes sobre un producto o servicio, siguiendo guiones estándar y lineamientos establecidos, bajo supervisión.\nBrindar asistencia telefónica a clientes y registrar sus solicitudes de servicio de forma clara y precisa.\nCrear y dar seguimiento a tickets de emergencia, asegurando que cada caso avance hasta su resolución.\nPlanificar envíos y dar seguimiento a la información asociada para asegurar una ejecución oportuna.\nActualizar información en sistemas, registros y comunicaciones internas para mantener trazabilidad y visibilidad del servicio.\nAtender consultas rutinarias de clientes siguiendo guiones, procedimientos y criterios establecidos por el área.\nColaborar con el equipo para dar continuidad a la atención del servicio, incluyendo apoyo en cobertura de fines de semana y horario nocturno según la programación definida.\nEscalar incidencias o situaciones fuera de alcance conforme a los lineamientos establecidos.\nTrabajarás con sentido de responsabilidad y seguimiento, asegurando que cada solicitud avance de principio a fin sin perder trazabilidad.\nColaborarás de forma cercana con el equipo y las áreas relacionadas para remover obstáculos, coordinar prioridades y sostener la continuidad del servicio.\nBuscarás mejoras en la ejecución diaria mediante orden, atención al detalle y resolución práctica de incidencias.\n¿Que buscamos?\nExperiencia mínima 1 año en atención al cliente telefónico, coordinación de servicios o seguimiento administrativo.\nCapacidad para gestionar llamadas telefónicas, tickets y tareas de seguimiento con precisión.\nBuenas habilidades de comunicación verbal y escrita\nIngles conversacional\nOrganización, atención al detalle\nProactividad y autonomía\nConocimiento básico de herramientas informáticas y registro de información en sistemas.\nDisponibilidad de trabajar sábado y domingo\nOfrecemos\nSueldo base\nAguinaldo 30 días\nVales despensa\nFondo de ahorro\nSV y SGMM\nHorario 8:30 a 5:30 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