{"id":2650189,"url":"https://alion.io/job/johnson-controls-billing-accounts-receivable-coordinator","title":"Billing & Accounts Receivable Coordinator","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":745,"ghost_share":0.001,"stale_share":0.601,"repost_share":0.013,"time_to_fill_p50_days":22,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":37,"currency":"USD","period":"hour","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:23:50Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T02:33:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nPosition Summary\nResponsible for supporting customer billing, invoicing, collections, and accounts receivable activities across assigned customer portfolios. This role serves as a key liaison between customers, operations, sales, and finance teams to ensure timely and accurate billing, proactive resolution of payment issues, and reduction of outstanding receivables. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities while maintaining billing accuracy and strong customer relationships.\nWhat You Will Do\nGenerate, review, and submit customer invoices in accordance with contract requirements, customer billing instructions, and established billing schedules.\nMonitor accounts receivable aging and proactively follow up with customers regarding outstanding balances and upcoming payment obligations.\nCoordinate with internal operations, project management, sales, and finance teams to ensure invoices are accurately supported by required documentation.\nResearch, identify, and resolve billing discrepancies, deductions, short payments, disputed invoices, and customer inquiries.\nProcess credits, rebills, billing adjustments, and account corrections as required.\nMaintain accurate customer account records within company financial, ERP, and billing systems.\nPartner with customers to resolve payment issues while maintaining positive and professional business relationships.\nPrepare aging reports, collection summaries, and accounts receivable metrics for management review.\nSupport cash application and account reconciliation activities to ensure payment accuracy.\nEscalate delinquent accounts, collection concerns, and financial risks to leadership when appropriate.\nAssist with month-end, quarter-end, and year-end financial close activities related to billing and receivables.\nIdentify process improvement opportunities to enhance billing accuracy, collection effectiveness, and customer satisfaction.\nOther Tasks as Needed by the Business\nAssist with customer account setup, maintenance, and system updates.\nSupport contract review activities related to billing requirements and invoicing compliance.\nMaintain documentation supporting audits, customer requests, and financial reporting requirements.\nCross-train with administrative, operational, and finance functions to provide business continuity.\nSupport special projects, reporting requests, and strategic initiatives as assigned by management.\nHow You Will Do It\nCommunicate effectively with internal and external customers through telephone, email, and company systems.\nCollaborate with sales, operations, project teams, and finance personnel to ensure accurate and timely invoicing.\nDevelop strong working relationships with customers to facilitate prompt payment and effective issue resolution.\nUtilize financial systems and reporting tools to track billing activities, receivables, and collection performance.\nMaintain a high level of organization and attention to detail while managing multiple priorities and deadlines.\nDemonstrate professionalism, accountability, and customer focus in all interactions.\nWhat We Look For\nRequired\nHigh School Diploma or equivalent.\nMinimum of 2 years of experience in billing, accounts receivable, collections, accounting support, or customer financial services.\nStrong organizational skills and attention to detail.\nProficiency with Microsoft Office applications, particularly Excel and Outlook.\nStrong written and verbal communication skills.\nAbility to analyze information, solve problems, and manage competing priorities.\nDemonstrated ability to work independently and collaboratively in a fast-paced environment.\nPreferred\nAssociate's or Bachelor's degree in Business, Finance, Accounting, or a related field.\nExperience with ERP, invoicing, or financial management systems.\nKnowledge of commercial and government contract billing practices.\nExperience managing high-volume customer portfolios and collections activities.\nFamiliarity with financial reporting, account reconciliations, and revenue cycle management.\nKey Performance Indicators (KPIs)\nAccounts Receivable Aging Performance\nDays Sales Outstanding (DSO)\nInvoice Accuracy Rate\nOn-Time Billing Percentage\nCollection Effectiveness Index (CEI)\nDispute Resolution Cycle Time\nCash Collection Performance Against Targets\nCustomer Satisfaction and Responsiveness Metrics\nHIRING HOURLY RANGE: $27 - $37 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your\nbackground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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