{"id":1678859,"url":"https://alion.io/job/johnson-controls-client-resource-coordinator-2-2","title":"Client Resource Coordinator 2","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":715,"ghost_share":0.001,"stale_share":0.515,"repost_share":0.011,"time_to_fill_p50_days":23,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T00:13:33Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nHere's what we have to offer\nCompetitive pay\nPaid vacation, holidays, and sick time\nComprehensive benefits package, including 401K, medical, dental, and vision care - available from day one\nExtensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources\nEncouraging and collaborative team environment\nDedication to safety through our Zero Harm policy\nScheduling and management support\nJCI Employee discount programs (The Loop by Perk Spot)\nWhat you will do\nUnder direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.\nHow you will do it\nThis position is on site preferred.\nReceives customer requests for unscheduled or scheduled service.\nCoordinates labor scheduling to align technicians to the appropriate customer and service needs.\nCommunicates the action plan and services to be provided directly to the customer.\nEnsures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.\nAnswers any customer inquiries and resolves or escalates customer issues, as appropriate.\nDebrief activities daily.\nEnsures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians\nFollows up on activities to ensure completion in an established timeframe.\nEnsures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.\nScheduled Service Visits - on time.\nParts ordering/PO creation support.\nStart-up support.\nCustomer PO confirmation.\nWIP Management.\nReconcile exceptions (SIR and AP).\nAttend daily team huddles\nAttend weekly planning/scheduling meetings.\nAssist with monitoring of time and expense reporting submission.\nReview and correct unassociated time for timesheets for technicians.\nOther duties and administrative activities as assigned.\nWhat we look for\nRequired\nHigh school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling. \nMust demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.\nMust have strong interpersonal skills to effectively communicate with both internal and external clients.\nMust have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.\nAble to prioritize work activities based on financial impact to desired business goals.\nAble to influence diverse teams to accomplish tasks/goals.\nPreferred\nAssociate degree.\nExperience and/or basic project accounting or costing principles.\nHIRING HOURLY RANGE: $21-$29 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.","description_format":"text","description_chars":5545,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-10-02T09:16:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 15","filings_12m":61,"filings_prev_12m":53,"green_card_filings_12m":15,"median_offered_wage_usd":109474,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.656,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":true},"html_url":"https://alion.io/job/johnson-controls-client-resource-coordinator-2-2","json_url":"https://alion.io/job/johnson-controls-client-resource-coordinator-2-2.json","meta":{"generated_at":"2026-10-08T02:28:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4277,"day_limit":5000,"remaining_today":723,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-client-resource-coordinator-2-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-client-resource-coordinator-2-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-client-resource-coordinator-2-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-client-resource-coordinator-2-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-client-resource-coordinator-2-2"}]}