{"id":2727715,"url":"https://alion.io/job/johnson-controls-client-resource-coordinator-4-2","title":"Client Resource Coordinator 4","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":743,"ghost_share":0.001,"stale_share":0.573,"repost_share":0.013,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T16:53:56Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T00:09:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.\nWe deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.\nJohnson Controls offers the world’s largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.\nWhat you will do\nUnder general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.\nPartners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.\nHow you will do it\nReceives customer requests for unscheduled or scheduled inspection. Determines customer needs and matches appropriate Technician or Team Lead to the need.\nCommunicates the action plan and services to be provided directly to the customer.\nEnsures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.\nUpon completion, reconciles all service requests daily.\nCoordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.\nAssists with creation of L&M quotations.\nDevelops and maintains viable long-term relationships with customers and subcontractors.\nPrepares yearly, monthly and weekly execution plans for PSA scheduled service visits.\nParticipates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.\nEnsures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.\nSupports business forecasting\nProcesses change orders\nBusiness review support\nBilling support\nCustomer retention support\nFacilitates administration of warranty claims.\nMay guide and prioritize the activities of the Customer Service Agent Assistants.\nPeriodically performs duties of the Customer Service Agent Assistant as overflow demands.\nOther duties and administrative activities as assigned.\nWhat we look for\nRequired; This is a Full Onsite Role\nAssociate’s degree preferred, high school diploma or equivalent required, plus 3-5 years of service industry experience managing service operations and/or inspection.\nMust demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.\nMust have strong interpersonal skills to effectively communicate with both internal and external clients.\nMust have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.\nAble to prioritize work activities based upon financial impact to desired business goals.\nExperience and/or basic project accounting or costing principals is desired.\nAble to influence diverse teams to accomplish tasks/goals.\nHIRING HOURLY RANGE: $30 -- $40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.","description_format":"text","description_chars":5769,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-16T16:53:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 15","filings_12m":61,"filings_prev_12m":53,"green_card_filings_12m":15,"median_offered_wage_usd":109474,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/johnson-controls-client-resource-coordinator-4-2","json_url":"https://alion.io/job/johnson-controls-client-resource-coordinator-4-2.json","meta":{"generated_at":"2026-10-18T04:29:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6688,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-client-resource-coordinator-4-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-client-resource-coordinator-4-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-client-resource-coordinator-4-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-client-resource-coordinator-4-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-client-resource-coordinator-4-2"}]}