{"id":2354651,"url":"https://alion.io/job/johnson-controls-customer-operation-associate","title":"Customer Operation Associate","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":728,"ghost_share":0.001,"stale_share":0.543,"repost_share":0.012,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cedar Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:33:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T00:14:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nVisit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.\nWhat we offer:\nCompetitive Starting Pay\nPaid Training\nGlobal Advancement Opportunities\nReferral Bonuses\nComprehensive BenefitsMedical/Dental/Vision insurance\nHealth Savings Account (HSA)\nLife Insurance\n401(k) savings plan with company match\nShort-Term and Long-Term Disability\nEmployee Assistance Program\nWellness Program\nAnd More!\n\nWhat you will do\nUnder direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas.\nHow you will do it\nAnswers any customer/subcontractors' inquiries and resolves or escalates customer issues, as appropriate.\nUpdates project/labor schedules as required by project owner.\nRuns query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.\nPerforms necessary cost transfers.\nPrepare and submit billings.\nCompletes any additional documentation required for billing, i.e. certified payroll.\nReconciliation of accounts payable exceptions as necessary.\nAssist installation teams as needed to reach revenue goals, which may include contacting vendors.\nResearches, resolves or escalates accounts receivable disputes as outlined in the escalation process.\nWorks with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.\nIf needed, will interact with Customer to resolve receivable issues.\nProcesses invoice credits and rebill, as necessary.\nProactively contacts customers ensure customer satisfaction and a commitment to pay.\nMaintains notes within appropriate systems.\nUpdates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.\nSupport subcontract process including ensuring all documentation has been provided to meet safety requirements, and any bonds are received and lien wavers are provided per contract requirements.\nAssist project owners in resolution of issues.\nProvide additional operations administration support, as required.\nWhat we look for\nRequired\nHigh school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a technical work environment. \nMust have strong interpersonal skills to effectively communicate with both internal and external clients. \nMust have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.\nAbility to prioritize work activities based upon financial impact to desired business goals. \nMust have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage.\nMust demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.\nPreferred\nAssociate’s degree preferred.\nExperience and/or basic project accounting or costing principals is desired.\nHIRING HOURLY RANGE: $22.64 - 31.15 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us\n#LI - AD2\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.","description_format":"text","description_chars":5591,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-12T14:33:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 15","filings_12m":61,"filings_prev_12m":53,"green_card_filings_12m":15,"median_offered_wage_usd":109474,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-10-13T01:37:45Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/johnson-controls-customer-operation-associate","json_url":"https://alion.io/job/johnson-controls-customer-operation-associate.json","meta":{"generated_at":"2026-10-13T01:37:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2314,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-customer-operation-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-customer-operation-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-customer-operation-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-customer-operation-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-customer-operation-associate"}]}