{"id":1231902,"url":"https://alion.io/job/johnson-controls-customer-service-advisor","title":"Customer Service Advisor","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":712,"ghost_share":0.001,"stale_share":0.483,"repost_share":0.008,"time_to_fill_p50_days":24,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T15:15:16Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T09:25:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"What You Will Do\nAs a Customer Service Advisor, you will play a key role in delivering an exceptional customer experience by supporting customers throughout the entire order lifecycle, from order receipt through to shipment and invoicing. Working closely with Sales, Planning, Quality and other site functions, you will ensure customer enquiries, orders and complaints are handled efficiently and professionally while building strong, lasting customer relationships. This is an office-based role within a collaborative and fast-paced manufacturing environment.\nWhat We Offer\nCompetitive salary\n25 days holiday plus bank holidays\nPension scheme\nLife assurance\nEmployee Assistance Program\nEmployee referral scheme\nEmployee discounts\nCycle to Work scheme\nDiscounts on Johnson Controls products\nTraining and career development opportunities\nSupportive, collaborative and safety-driven culture\nHow You Will Do It\nProcess customer sales orders accurately and within agreed timescales using the ERP system.\nIssue order confirmations and proactively monitor order progress through to delivery and invoicing.\nLiaise with the Planning Team to optimise customer order fulfilment and communicate updates promptly.\nManage customer interactions through the CRM system, ensuring enquiries are responded to within agreed service levels.\nProvide clear, professional and accurate communication to customers at all times.\nSupport the regional Sales Team by assisting with customer relationship management and account activities.\nAdminister customer complaints, supporting containment actions and coordinating resolution with internal stakeholders.\nWork closely with Quality, Planning, Operations and other departments to enhance the overall customer experience.\nBuild and maintain strong working relationships with customers and colleagues across the wider business.\nContribute to continuous improvement initiatives aimed at improving customer satisfaction and service delivery.\nWhat We Are Looking For\nRequired\nMinimum of 2 years' experience in a Customer Service role.\nExcellent communication skills with the ability to build strong customer relationships.\nStrong organisational skills and attention to detail.\nExperience using ERP and/or CRM systems.\nGood analytical and problem-solving skills.\nProfessional, proactive and customer-focused approach.\nAbility to work effectively both independently and as part of a team.\nCompetent user of Microsoft Office applications.\nBeneficial\nPrevious customer service experience within a manufacturing environment.\nExperience managing customer complaints and resolution processes.\nKnowledge of order processing, production planning or supply chain operations.\nExperience working within a fast-paced industrial or engineering business.\n#LI-JB3\n#LI-Onsite","description_format":"text","description_chars":2775,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-09-25T15:15:16Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:6","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-customer-service-advisor","json_url":"https://alion.io/job/johnson-controls-customer-service-advisor.json","meta":{"generated_at":"2026-10-01T11:05:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2481,"day_limit":5000,"remaining_today":2519,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}