{"id":3202187,"url":"https://alion.io/job/johnson-controls-customer-service-dispatcher-2","title":"Customer Service Dispatcher","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":770,"ghost_share":0.001,"stale_share":0.645,"repost_share":0.013,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunbury-on-Thames, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T08:18:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What you will do\nJoin our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no-shows to a minimum and delivering a seamless experience for every customer.\nFull training will be provided.\nWhat we offer\nCompetitive Salary: Reflecting your skills and experience\nGenerous Leave: 25 days annual leave plus Bank Holidays\nHoliday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave\nComprehensive Benefits:Pension plan (up to 7% employer match)\nLife assurance\nEmployee assistance program\nReferral scheme\n\nExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts\nCareer Development: Extensive growth and advancement opportunities\nHow you will do it\nDispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.\nKeep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.\nCoordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.\nAct as a key point of contact for customers, responding to enquiries, providing updates, and ensuring a positive customer experience.\nWork closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.\nSupport the team by coordinating schedules, materials, and follow-up visits so engineers can stay focused on the job.\nWhat we look for\n\nMust haves:\nStrong customer service and communication skills\nConfident using computers and quick to learn new systems\nOrganised, proactive, and comfortable picking up the phone\nNice to haves:\nExperience in scheduling, planning, or coordinating workloads\nKnowledge of the security or engineering industry\nAbout Johnson Controls\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\n#LI-MS2\n#LI-Onsite","description_format":"text","description_chars":2798,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-24T09:08:42Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:21","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-customer-service-dispatcher-2","json_url":"https://alion.io/job/johnson-controls-customer-service-dispatcher-2.json","meta":{"generated_at":"2026-10-26T13:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-customer-service-dispatcher-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-customer-service-dispatcher-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-customer-service-dispatcher-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-customer-service-dispatcher-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-customer-service-dispatcher-2"}]}