{"id":1143631,"url":"https://alion.io/job/johnson-controls-customer-service-dispatcher-part-time","title":"Customer Service Dispatcher Part Time","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":749,"ghost_share":0,"stale_share":0.425,"repost_share":0.001,"time_to_fill_p50_days":25,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":389},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T13:40:27Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T01:40:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"CUSTOMER SERVICE DISPATCHER\nWEEKEND PART TIME ROLE\nWorking Hours:\n24 hours per week\nSaturday & Sunday, 07:00-19:00\nWhat you will do\nAs a B2B Dispatcher, you will coordinate and deploy field engineers to ensure timely and efficient services for customers. You will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers will help resolve issues quickly and maintain high customer satisfaction. Additionally, you will monitor performance, ensure adherence to routing processes, and offer constructive feedback for continuous improvement.\nWhat we offer\nCompetitive Salary: Reflecting your skills and experience. \n Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme. \nExclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products. \nCareer Development: Extensive opportunities for growth and advancement. \nFree Onsite Car Parking: Hassle-free commuting with dedicated parking available. \nDress Down Fridays: A relaxed end to the week with casual attire encouraged. \nHow you will do it\nDispatch engineers using software, prioritizing jobs based on needs and job urgency. \nReallocate tasks and collaborate with engineers and management to resolve any issues. \nCommunicate with customers, managing expectations and resolving conflicts. \nBuild strong relationships with customers, providing solutions and feedback for improvement. \nTrack job progress to ensure timely completion and adherence to service standards. \nWhat we look for\nRequired\nPrevious experience in a customer service or contact center role. \nStrong planning, time management, and organizational skills with the ability to work under pressure. \nExcellent communication skills, both written and verbal, with the ability to adapt communication styles. \nConflict resolution skills and a proactive approach to handling customer escalations. \nAbility to use multiple systems and applications simultaneously, with strong attention to detail. \nPreferred\nExperience working with dispatching software. \nFamiliarity with field-based operations and dispatching teams. \nKnowledge of Johnson Controls Land-Based Security product range. \nStrong problem-solving and analytical skills. \nExperience managing performance and driving improvements through collaboration. \nAbout Johnson Controls\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward .\n#LI-MS2\n#LI-Onsite","description_format":"text","description_chars":3220,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T13:40:27Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","agency","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-customer-service-dispatcher-part-time","json_url":"https://alion.io/job/johnson-controls-customer-service-dispatcher-part-time.json","meta":{"generated_at":"2026-09-25T03:16:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3610,"day_limit":5000,"remaining_today":1390,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}