{"id":3866194,"url":"https://alion.io/job/johnson-controls-customer-service-planner-3","title":"Customer Service Planner","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":475,"ghost_share":0,"stale_share":0.752,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T12:17:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T12:14:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What you will do\nAs a Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end-to-end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.\nWhat we offer\n\nCompetitive Salary: Reflecting your skills and experience.\nGenerous & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays\nHybrid Working: 2 days per week working from home, available following 6 months of training and successful completion of the probation period.\nHours of work: Monday to Friday - 8.30am - 5pm\nHoliday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.\n Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.\nExclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.\nCareer Development: Extensive opportunities for growth and advancement.\nFree Onsite Parking: Hassle-free commuting\nDress Down Fridays: Casual attire to wrap up the week\nHow you will do it \nEffectively communicate and build strong relationships with customers, installation engineers and managers.\nPreparation of programmes and schedules.\nEffectively negotiate with suppliers and coordinate the delivery of material and equipment.\nCoordinate the manpower planning of a team of engineers.\nProduce fast and accurate information for engineers and customers.\nMonitor the progress of installations to ensure they are working to schedule and minimize downtime.\nEnsure all installation information is available, complete and up to date.\nAssist with the scheduling of sub-contractors.\nWhat we look for\nRequired \nProven experience in Customer Service\nStrong organizational and time management skills\nPC literate, including knowledge of Microsoft Office\nPreferred\n\nExperience in scheduling and coordinating field-based engineers or similar roles.\nFamiliarity with the security systems, construction, or facilities management industries.\nAbout Johnson Controls\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. 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