# Customer Support Operator

Who we are Envision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we. We are currently looking for a Customer Support Operator to join our team. In this full-time, permanent position you will work on 12-hour day and night shifts operating on 4 days on 4 days off rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY. What we offer Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products Paid Annual Leave, plus bank holidays (Holiday buy back option available) Full T

- **Id**: 4066921
- **Url**: <https://alion.io/job/johnson-controls-customer-support-operator>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Craigavon, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T00:00:00Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-12T04:10:24Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 2735
- **Description truncated**: no
- **Benefits**: Annual leave
- **Relocation offered**: no
- **Industries**: Energy Efficiency, HVAC & Refrigeration, Access Control & Alarm Systems, Building Automation & Controls

## Company

- **Id**: 448321
- **Name**: Johnson Controls
- **Domain**: johnsoncontrols.com
- **Url**: <https://alion.io/company/johnsoncontrols-3>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 479
- **Ghost share**: 0
- **Stale share**: 0.779
- **Repost share**: 0.008
- **Time to fill p50 days**: 33
- **Computed at**: 2026-11-11T05:49:22Z

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-11T11:44:51Z

## Visa

- Country: GB; Licensed sponsor: no; Adverts offering sponsorship 24m: 2; Sanctioned now: no; Evidence: Offered visa sponsorship in 2 of its adverts here in 24 months; Cap exempt: no

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 33
- **Reasons**: conf:4, win:early, comp:brand
- **Computed at**: 2026-11-12T08:18:17Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.