{"id":3552727,"url":"https://alion.io/job/johnson-controls-equipment-agent-branch-ops-manager","title":"Equipment Agent Branch Ops Manager","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":485,"ghost_share":0,"stale_share":0.724,"repost_share":0.004,"time_to_fill_p50_days":33,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T23:22:32Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T03:10:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Build your best future with Johnson Controls\nAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!\nWhat we offer\nCompetitive salary\nPaid vacation/holidays/sick time - 15 days of vacation first year\nComprehensive benefits package including 401K, medical, dental, and vision care - Available day one\nExtensive product and on the job/cross training opportunities\nEncouraging and collaborative team environment\nDedication to safety through our Zero Harm policy · Check us out: https://youtu.be/pdZMNrDJviY\nWhat you will do\nJohnson Controls is seeking a Branch Operations Manager to support the System Application Engineers in their support of the construction sales team and functions as an SAE for select reps, customers and/or projects. You will ensure projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations. There's a focus on equipment slippage, avoids and minimizes slippage, following up to prevent re-occurrence, and ensure the proper balance of pre and post sales activities is maintained to meet overall customer expectations through coaching. In this role, you will provide training and support on project management practices and the Johnson Controls equipment order execution process. You will also support pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design as well as bidding, application and pricing. You will help with the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors. You will also work with the sales team to maintain an effective balance between internal Johnson Controls processes, customer satisfaction and project financial results. This position supports the Tampa, Florida, territory. Candidates must be local to this area.\nHow you will do it\nProvides coaching and daily guidance on performance of assigned System Application Engineers. Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments.\nPerforms all of the System Application Engineer duties for highly complex or strategic projects as assigned by Branch Management.\nProvides recommendations to assigned System Application Engineers performance evaluations to HVAC Sales Operations Manager. Follows up on customer satisfaction issues and drives resolution.\nProvides leadership by demonstrating focus on achieving customer satisfaction.\nDevelops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors. Develops and implements a formal technical training program for each of the System Application Engineers. Ensures SAEs are providing proper turnover to service team and coordinating with LSSs/PM on all joint projects.\nActs as the first level of customer concern for any issues related to; equipment orders, order commitments, delivery, final payment and customer satisfaction.\nActs as the domain expert on equipment to assist in the interpretation of engineering drawings and specifications.\nIdentifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short term plans to address these gaps. This includes but is not limited to; system configuration validation, HVAC equipment and/or controls selection, engineered equipment submittals, contract drawings, site coordination, and site installation requirements, etc.\nPeriodically reviews the SAEs equipment and controls estimates, proposals, selections, as well as engineering submittals, and purchase, etc.\nWhere issues are noted as it relates to; selections, schedules, drawing and specification requirements develops and implements a plan to address the immediate issue and share the standard process to all members of the team.\nParticipates in review sessions and feedback groups. Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes.\nProvides technical support, selections and limited estimating support to SAEs and Account Execs during project design or proposal phase. Assists as needed in developing the customer argument for the conceptual solution.\nMonitors and Supports System Application Engineer teams in all of their assigned duties.\nProvides training and support on project management practices and the Johnson Controls equipment order execution process in alignment with the Operations Management Disciplines (OMD) framework.\nResponsible for driving timely releases, revenue forecasting, billings, collections, and assisting Area Management in reporting. As needed, reviews equipment selections, cost estimating, and engineered submittals to ensure compliance with project requirements. Ensures work performed is compliant with state, local, federal, and legal requirements and leads their assigned market by operating in the highest level of ethics. Adheres to all JCI safety standards and ensures their team does the same.\nActs as first level of escalation for any issues related to; equipment orders, order commitments, delivery, final payment, post-sale concerns, and customer satisfaction. Effectively communicates process problems or systemic delivery issues to the appropriate leadership.\nPartners with the local market service managers to ensure timely coordination and support for startups, warranty, and quoted non-PCAT work. Ensures project owners are attending routine coordination meetings with service and providing proper turnovers.\nWhat we look for\nRequired\nBachelor’s degree in Engineering; preferably Mechanical.\n5+ years of operations management experience in the Building Construction and/or HVAC industry.\nProject Management experience.\nPreferred\nPossesses a high-level competence in written and verbal communication. \nComputer skills experience to include: Microsoft Office suite, (with emphasis on Word, Excel and Visio,Adobe Writer, and basic Windows operating system environment. \nAutoCad experience.\nLocated in the Jacksonville, FL, area\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.","description_format":"text","description_chars":7557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-30T23:22:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 15","filings_12m":61,"filings_prev_12m":53,"green_card_filings_12m":15,"median_offered_wage_usd":109474,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-equipment-agent-branch-ops-manager","json_url":"https://alion.io/job/johnson-controls-equipment-agent-branch-ops-manager.json","meta":{"generated_at":"2026-11-02T03:11:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-equipment-agent-branch-ops-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-equipment-agent-branch-ops-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-equipment-agent-branch-ops-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-equipment-agent-branch-ops-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-equipment-agent-branch-ops-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3552727}},{"tool":"search_jobs","arguments":{"company":"johnsoncontrols.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3552727},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}