{"id":3848866,"url":"https://alion.io/job/johnson-controls-fire-repair-scheduling-coordinator-ii-2","title":"Fire Repair Scheduling Coordinator II","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":517,"ghost_share":0.002,"stale_share":0.822,"repost_share":0.012,"time_to_fill_p50_days":32,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Devens, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-14T18:34:45Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat you will do\nThis position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.\nUtilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.\nCommunicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.\nMeasure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.\nDemonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.\nMonitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.\nHow you will do it:\nReceives customers, electrical contractors, Project Mangers, and or Project Coordinators requests for unscheduled or scheduled work . Determines customer needs and matches appropriate Technician with assistance from the Operations / install team leads as needed.\nCommunicates the schedule to be provided directly to the customer.\nEnsures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.\nAnswers any customer inquiries and resolves or escalates customer issues, as appropriate.\nUpon completion, reconciles all external and internal customer requests daily.\nCoordinates labor scheduling to align technicians to the appropriate customer and required licensing if required with assistance from the Operations / install team leads as needed .\nEnsures Technicians are provided updated daily schedules via the scheduling platform prior the next day and are provided details of the projects , scope and contact information with assistance from Project Mangers, Project Coordinators and Operations / install team leads .\nMaintains consistent communication with assigned Technicians.\nFollows up on activities to ensure completion in an established timeframe.\nMaintains and manages multiple Installation email INBOXES for Daily Construction reports, Installation NFPA 72 Record of Completion documents and Test and Inspection reports .\nDevelops and maintains viable long-term relationships with customers, electrical contractors and subcontractors.\nParticipates in weekly Operations/ Installation meetings by preparing and discussing Scheduling status and customer satisfaction positive and or negative issues .\nResearches and follows up on questions identified during monthly business review.\nMay work with the Service Scheduling team for requests to maintain installation technicians utilization and or special situations for scheduling .\nBusiness review support\nBilling support\nCustomer retention support\nAnswer incoming customer calls and resolve issues and/or take notes to pass to appropriate department\nOther duties and administrative activities as assigned.\nQualifications - External\nQualifications -What we look for\nRequired:\n2 Years Customer Service Experience\nExpert Communication Skills\nExpert Organizational Skills\nCoordinating/Scheduling in a service-related Industry\nIntermediate Excel Skills\nMinimum Qualifications/Skills:\n2 years customer service experience\nAssociates or Bachelors preferred\nExperience working in a JCI District Office or in a fast-paced work environment\nExcellent written and communication skills\nUse of Oracle systems preferred\nProduct knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred\nHIRING HOURLY RANGE: $21-$29 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your bac ground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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