{"id":3783949,"url":"https://alion.io/job/johnson-controls-fire-sales-support-specialist","title":"Fire Sales Support Specialist","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":516,"ghost_share":0.002,"stale_share":0.736,"repost_share":0.014,"time_to_fill_p50_days":32,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T20:27:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat We Offer\nCompetitive starting pay\nPaid training\nGlobal advancement opportunities\nReferral bonuses\n Comprehensive benefits, including:Medical, Dental, and Vision Insurance\nHealth Savings Account (HSA)\nLife Insurance\n401(k) with company match\nShort-Term and Long-Term Disability\nEmployee Assistance Program\nWellness Program\nAnd more!\n\nWhat You Will Do\nAt Johnson Controls, we help protect lives, property, and businesses through industry-leading fire protection solutions.\nAs a Fire Service Sales Support Specialist, you will support our recurring service business by partnering with Preventive Sales Representatives (PSRs), Customer Care Representatives (CCRs), Operations, Service teams, Billing, Accounts Receivable, and Legal.\nThis office-based role serves as a central resource for service agreement administration, sales support, reporting, customer account management, and cross-functional coordination. The successful candidate will help ensure accurate customer and agreement data, efficient processing of service agreements, timely issue resolution, and a positive customer experience.\nHow You Will Do It\nSales and Customer Support\nSupport customer communications, account maintenance, and service agreement administration.\nAssist with service agreement renewals, amendments, and customer requests.\nProvide administrative and operational support to the Fire Service sales organization.\nSupport customer retention efforts and help ensure timely follow-up on customer inquiries.\n\nSalesforce and Opportunity Management\nMaintain accurate customer and opportunity data in Salesforce.\nAssist sales teams with opportunity creation, updates, documentation, and pipeline management.\nMonitor opportunities and service agreements for completeness and compliance.\nGenerate reports, dashboards, metrics, and operational tracking.\nService Agreement Administration\nReview service agreement documentation for completeness and accuracy.\nCoordinate internal approvals and required documentation to support timely bookings.\nSupport customer onboarding and account setup activities.\nAdminister recurring service agreements, including renewals, amendments, and account changes.\nCoordinate customer contract documentation requiring Legal review and track approvals through completion.\nPartner with Operations, Billing, Accounts Receivable, Legal, and centralized support teams to resolve account, billing, and processing issues.\nCross-Functional Coordination\nAct as a liaison between Sales, Operations, Service, Billing, Accounts Receivable, Legal, and Customer Support teams.\nFacilitate communication to support account setup, invoicing accuracy, agreement execution, and customer issue resolution.\nProcess Improvement and Operational Excellence\nIdentify opportunities to improve efficiency, consistency, and the customer experience.\nSupport reporting requirements and business performance initiatives.\nRequired Qualifications\nHigh School Diploma or GED required.\nMinimum three years of experience in sales support, customer service, account coordination, service agreement administration, or operations support.\nProficiency in Microsoft Office Suite, Salesforce, and Power BI.\nPreferred Qualifications\nAssociate's or Bachelor's degree.\nExperience supporting service agreements or recurring revenue businesses.\nBackground in fire protection, construction, facilities, mechanical service, security, or life-safety industries.\nWork Environment\nPrimarily office-based within a Johnson Controls office environment.\nRegular interaction with sales personnel, CCRs, operations teams, billing personnel, accounts receivable teams, legal personnel, and customers.\nMinimal travel required.\nWhy This Role Matters\nThis position supports the success of our recurring service business by enabling efficient service agreement administration, enhancing the customer experience, and helping drive operational excellence and recurring revenue growth.\nCompensation\nHIRING HOURLY RANGE: $28.84-$39.40\n(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)\nThis position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.\nTo support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us section of the Johnson Controls Careers site.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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