{"id":2744070,"url":"https://alion.io/job/johnson-controls-fire-service-supervisor-2","title":"Fire Service Supervisor","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":757,"ghost_share":0.001,"stale_share":0.62,"repost_share":0.013,"time_to_fill_p50_days":22,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83400,"max":114600,"currency":"USD","period":"year","gross":null,"usd_annual":114600},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T21:51:32Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T12:02:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nFire Service Supervisor\nJohnson Controls creates smart, healthy, and sustainable environments by helping customers protect people, property, and critical operations. As a Fire Service Supervisor, you will lead a field service team that delivers high-quality, on-time service while supporting safety, customer satisfaction, and service growth.\nRole Overview\nThis role is responsible for leading, coaching, and developing field service technicians so work is completed safely, efficiently, and to a high standard. You will balance team leadership, customer communication, dispatch coordination, and operational follow-through to keep service commitments on track and identify opportunities to grow the business.\nKey Responsibilities\nLead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.\nPlan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.\nBuild strong customer relationships that support customer satisfaction, retention, and service growth opportunities.\nPromote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.\nTrack and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.\nEnsure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.\nManage resources to improve efficiency, reduce costs, and support service profitability.\nCollaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.\nHow You Will Do It\nOwn outcomes with accountability, safety, and integrity by setting clear expectations and following through on service quality, team leadership, and customer commitments.\nFocus on what matters by staying close to the work, removing obstacles for technicians and customers, and keeping priorities aligned to service needs.\nImprove every day by using performance data, candid coaching, and practical problem-solving to strengthen delivery and reduce recurring issues.\nWin as one team by building trust across sales, installation, engineering, operations, and field service so customers experience consistent support.\nQualifications\nHigh school diploma or equivalent.\nMinimum 2 years of leadership experience in Fire systems/services/building automation, field service, maintenance, or a related technical environment.\nStrong mechanical and electrical aptitude.\nExcellent communication, coaching, negotiation, and conflict resolution skills.\nAbility to manage multiple priorities in a fast-paced, customer-focused environment.\nProficiency with scheduling systems, data reporting, and basic analytics tools.\nValid driver’s license with a clean driving record and the ability to travel locally to customer sites.\nAbility to work in field environments, perform physical tasks, and lift up to 50 lbs.\nNice to Have\nTechnical degree, certifications, or relevant college coursework.\nNICET or other industry credentials.\nExperience in fire protection, fire service, or a similar field operations environment.\nWhy Join Us\nJoin a team that values safety, teamwork, and continuous improvement while helping customers protect critical operations. Johnson Controls offers a competitive benefits package including medical, dental, and vision coverage, a 401(k) with match, paid time off, and holidays.\nIf you are ready to lead a skilled field service team and make a meaningful impact for customers, we encourage you to apply.\nHIRING SALARY RANGE: $83,400 - $114,600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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