{"id":3768659,"url":"https://alion.io/job/johnson-controls-fire-sprinkler-service-supervisor-2","title":"Fire Sprinkler Service Supervisor","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":479,"ghost_share":0,"stale_share":0.779,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":88000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:50:04Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-12T04:10:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Johnson Controls delivers fire protection and building technology solutions that help customers protect people, property, and operations. In this role, you will lead a Sprinkler Service Department within an assigned territory, balancing customer satisfaction, team performance, safety, and financial results.\nBacked by advanced technology, lifecycle services, and an experienced field organization, we support customers in critical environments and help turn service goals into dependable results.\nRole Overview\nThe Fire Sprinkler Service Supervisor is responsible for the coordination, execution, safety, financial performance, and growth of the Sprinkler Service Department. You will lead technicians and support staff, maintain strong customer relationships, and ensure high-quality service delivery for water-based fire protection systems while meeting company and job site standards.\nKey Responsibilities\nManage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable/collections.\nOwn departmental P&L performance, including revenue growth, margin improvement, and overall profitability.\nImplement plans, programs, and processes that support corporate goals and expand market potential across service segments.\nDrive new service bookings and grow business within existing customer accounts.\nBuild and maintain strong customer relationships from initial engagement through service execution and contract fulfillment.\nEnsure service commitments and contractual obligations are met consistently.\nResolve customer concerns related to service quality, scheduling, billing, and collections in a timely manner.\nHire, train, organize, and develop technicians and support staff into a high-performing team.\nSet fair technician territories and workloads to improve productivity and response times.\nCoach performance, identify training needs, and support growth in technical skills, sales awareness, customer service, and product knowledge.\nParticipate in technician ride-alongs to assess safety compliance, productivity, performance, and technical capability.\nEnforce Johnson Controls corporate safety programs and EH&S policies.\nEnsure safety training is current, thorough, and documented for all employees.\nSupport workplace accident investigations and corrective actions when required.\nSupport servicing and troubleshooting of wet, dry, and pre-action sprinkler systems, fire pumps, backflows, and related water-based fire protection systems.\nReview construction blueprints, diagrams, and specifications to support job execution and compliance.\nApprove time reports, service documentation, and operational reports.\nCoordinate schedule changes, discrepancies, and field issues with dispatch and management.\nMaintain safe, clean, and organized work areas and ensure proper use, storage, and security of tools, vehicles, and equipment.\nWork alternate shifts, weekends, and rotational on-call coverage as required.\nHow You Will Do It\nOwn the results of your department with accountability, safety, and integrity by setting clear expectations and following through on commitments.\nStay close to the work and the customer so you can understand needs firsthand and remove obstacles quickly.\nCoach with clarity and consistent follow-through to keep technicians aligned, supported, and developing in their roles.\nPrioritize service, quality, and profitability together when making decisions and allocating resources.\nImprove every day through open communication and practical problem-solving so issues are addressed at the source.\nWin as one team by working closely with dispatch, management, customers, and field crews to deliver a coordinated service experience.\nLead with respect and trust so the team can perform safely and consistently.\nQualifications\nMinimum 7 years of experience with water-based fire sprinkler systems, including wet, dry, pre-action systems, hydrants, and backflows.\nMinimum 3 to 5 years of supervisory or management experience with revenue and margin responsibility.\nNICET Level II in Water-Based Systems or higher.\nStrong leadership, organizational, and team-building skills.\nExcellent verbal and written communication abilities.\nAbility to multitask, prioritize, and meet deadlines in a fast-paced environment.\nCustomer-focused mindset with experience in high-volume service environments.\nAction-oriented, accountable, punctual, and detail-oriented approach to work.\nAbility to work with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications.\nAbility to lift and carry equipment up to 60 pounds, climb ladders and scaffolding, and operate lifts up to 40 feet or higher while using required PPE.\nAbility to work alternate shifts, weekends, and rotational on-call coverage as required.\nNice to Have\nBachelor’s degree or equivalent professional experience.\nAdditional NICET certifications, such as Fire Alarm or Special Hazards.\nExperience managing large service territories or high-revenue departments.\nWhy Join Us\nCompetitive salary and commission / bonus plan, with a hiring salary range of $88K to $115K.\nPaid vacation, holidays, and sick time, including 15 days of vacation in the first year.\nComprehensive benefits package including 401(k), medical, dental, and vision care available day one.\nExtensive product and on-the-job/cross training opportunities with strong resources.\nEncouraging and collaborative team environment.\nDedication to safety through our Zero Harm policy.\nCompany vehicle.\nIf you are ready to lead a high-performing sprinkler service team and make a meaningful impact, we invite you to apply today.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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