{"id":3492339,"url":"https://alion.io/job/johnson-controls-hvac-branch-service-manager-3","title":"HVAC Branch Service Manager","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":485,"ghost_share":0,"stale_share":0.705,"repost_share":0.004,"time_to_fill_p50_days":33,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albany, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T18:11:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Build your best future with the Johnson Controls team\nAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!\nWhat we offer:\nCompetitive salary\nPaid vacation/holidays/sick time- 15 days of vacation first year\nComprehensive benefits package including 401K, medical, dental, and vision care - Available day one\nEncouraging and collaborative team environment\nDedication to safety through our Zero Harm policy\nCheck us out!: https://youtu.be/pdZMNrDJviY\nWhat you will do:\nThe Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.\nHow you will do it:\nOwns the day-to-day tactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results. \nWorks with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business. \nDirect supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc. \nProvides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications. \nDrives service business processes and applications through the local service organization and is the subject matter expert during actualization. \nEnsures training, communication, measures and reinforcement of processes and service applications. \nImplements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work. \nPerforms other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers. \nWhat we look for:\nRequired\nMinimum of 5 years’ service industry experience managing service operations and/or service dispatch/ scheduling.\nMust demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. \nMust have strong interpersonal skills to effectively communicate with both internal and external clients. \nMust have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. \nAble to prioritize work activities based upon financial impact to desired business goals. \nDemonstrated competence in written and verbal communication skills. \nExperience and/or basic project accounting or costing principals. \nAble to positively represent Johnson Controls and communicate with others at varying levels. \nAble to influence diverse teams to accomplish tasks/goals. \nHIRING SALARY RANGE: $100,000-150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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